Even though we made it very clear to the sales staff that we would not be installing our flooring for several weeks, we were encouraged to buy it right away. We were told that the sale price of the hardwood floor we were interested in was at a particularly good, and that we could return unused boxes of flooring. What we were not told was that returns have to be made within 30 days. When we attempted to bring back some unused flooring, we were refused. If salespeople are going to use the fact that you can return unused flooring as a tool to make a sale, they should also be informing customers that this offer is only good for 30 days. We would not have bought the flooring from Lumber Liquidators if we had known this.We strongly suggest that you buy flooring from a reputable dealer, not Lumber Liquidators— one that is upfront and complete about their terms of sale.
1710 London RdDuluth, MN 55812
London Road Rental was so easy to deal with! I was able to make a couple of phone calls and my needs were met. They were knowledgeable about all que…
They are a local company and that is why we we paid more than other quotes we received to give them our business. I did ask for a call back in August when I finished paying apx $5,000 upon completion of the job because the carpet pad was removed under the doors and we had asked for that not to be the case when we got the quote. It should not take over 2 1/2 months to get a call back. When I called to follow up I was told "Well....that he might just have been too busy to call me back over the past 2 1/2 months and that my note is probably in the call book". I was asked to call back again in the morning between 7 and 8 am. Not the best "post sale" customer service.
This is one of the long running faithful companies in existance. They are a family operated and mature laymen with years of flooring-carpet experience. I'm happy to know this wonderful hard working group of people.