So far my experience with this store has been excellent. I went in the store back in February to get a dress for my May of 2015 wedding. So I gave them barely anytime to have errors. The girl I worked with was awesome. I found "the one" after only a couple of dresses. Unfortunately when I went back in for my fitting a couple of weeks ago I had put on weight. The dress still fit me but I no longer loved it let alone liked it. I hated it. I tried so hard to keep a brave face but there was no way I was wearing the dress. I told my mom I couldn't do it, I was wearing pants, blah blah blah. The girl who does the fittings told me not to worry, that she would get a stylist and we could start from scratch. I started crying after that because I was so relieved. Here I thought I was going to be stuck with a wedding dress that I wouldn't wear. They put me back out in a dressing room and went around the store picking out new dresses. Second dress in and I was in love all over again. Even more in love than the first time around. They were all great. We even ended up finding my mom a dress since I had store credit with the dress, bra, skirt and veil change. So far I have nothing negative to say about David's Bridal and their employees.
700 Garfield AveDuluth, MN 55802
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The consultants I had while trying on different dresses were great. I found my dream dress I was looking for at an affordable price. The dress came in quickly and the lady that went and got it for me was good. After the sales lady brought me my dress, I started asking about when I should get alterations and when I should try on my dress again to make sure I don't need to exchange it for a different size. Another sales lady rudely interrupted and said that "most brides try to lose weight, but you need to lose at least 25 lbs before you can fit into the next size down." First of all, that is not what I was asking, I wanted to know the timing of exchanges/alternations so I could be aware of "deadlines" in case, yes I do lose weight, or if on the flip side I gain weight. I love my dress and didn't want to risk not wearing it. I thought this women's comment was incredibly rude and it ruined my experience of picking up my dress for my big day. Overall, good experience, but wow, if you don't like your job, get a new one!
when we went down to get a dress for our bride to be, she basically had her dress picked out before going, and that of our bridemaids dresses to. the appointment went extremely well, the lady who helped was wonderful, we ended up getting a wedding dress and 10 bridemaids dresses from this store. about two months before the wedding we had to send a dress back and order a new size, we talked to different people and got different answers, trying to keep the bride out of it because she had enough going on which we communicated they still called her. we asked to be called when the dress got in and sent out i still have not recieved a phone call and everytime i call the lady on the phone is usually rude. disappointed by the contumer service after we spent over 3000$ at that store in one day. despite my determination to make sure the dress is in on time i keep calling and i keep getting different answers about if the dress has been shipped back to us yet - its just causing more stress on top of an up coming wedding