My wedding is in September. I went dress shopping in December and purchased my dress in March. I called back in June for an update and the associate told me that she would send a message to the shipping department for an update and she would give me a call after 48 hours to inform me of what she knew. No call back. It's now July. I call the store for an update and Rebecca answers the phone and tells me that my dress will be delivered on September 13th. I'm literally having a panic attack at this point and she tells me that she's going to send a message to the shipping dept (like they did back in June) for an update. She also tells me that there is no manager in that can help me but she'll be sure to give me a call after the 48 hours once she gets an update. I'm trying to explain to her that this is the first time that I've ever heard that my dress is to be delivered 10 DAYS before my wedding and there has to be a mistake. She's reassuring me that this is the correct delivery date but she will do her best to expedite the shipping. We get off of the phone, I'm having a full "I can't breathe" panic attack at this point and I'm trying to call my fiancé to calm me down. I calm down and call the store back. Becky (not Rebecca) answers the phone and puts me on hold for 20 minutes (I'm not exaggerating either). While I'm still on hold on my cell phone, I call from my desk phone (YES! All of this is happening while I am at work.) and the manager answered after a few rings. I tell her everything that's going on and she tells me that she apologizes for everything and that my dress was delivered that day and I could come pick it up after I got off. (I wrote her name down but I don't have it in front of me while I'm writing this review. But she is the African American Sales Manager from MS) I went in for my undergarment fitting after I got off of work and I didn't feel relief until the manager walked up with my dress in her hand. She was so apologetic on behalf of her staff
I brought my girls here to purchase their brides made dresses. Ms. Jackie was very polite all in all. She took my girls measurements and for my maid of honor she happened to be right on for the size 8 dress. Because this was months in advance I suggested maybe getting one size up since it was so close but Jackie assured me that it would be ok going with the size 8 because of the material. Though the dresses were going to be in before my wedding, to be safe I still decided to pay for their rush fee. Im so glad I did. The dresses came and my maid of honor dress was too tight and wouldn't zip all the way, hence me suggesting one size up to prevent this. My girl had to pay someone else to look at it and was still charged to have it altered correctly. Even after being altered by Jackie to zip it still wasnt fitting correctly and it had a hole in it. We eventually had to pay someone else to correct their mistakes. On top of that another one of my bridesmaids got their dress altered and the bottom was cut really unevenly. not a little but very noticeably. The front and back went up and got longer on the sides so she also had to take her dress to someone else to be corrected. Another one of my girls drove the hour out there to meet Jackie and pick up her dress but no one was there. I spoke with Jackie and she said how she forgot my girl was coming and how she had left the store early! No accommodation was made and my girl had to come back another day. With everything Jackie placed the blame on my party literally making statements saying "The dress is uneven because its suppose to be that way" or "It uneven because of her shoulders". There was always an excuse and I assumed she was the owner but she said she wasnt, so when I asked about the contact information for the owner or whoever was in charge she refused to give it to me. we had to find someone else to fix their mistakes. I would recommend Formally Yours or Anya Bridal. Also Davids Bridal is right across from Monte
Then when I decided I just wanted to take my dress elsewhere she told the seamtress just to rip off what they sewed on my dress causing a hole in my wedding dress the day before my wedding on top of that she took the string out of my back of my dress and held it and told me if I did not pay more I will not be getting my string back. She yelled and started speaking to me in her Chinese language so the women I was with we decided to just leave with my wedding dress without my string. At this time I had already called the police because she was holding my own property and I let her know I called the police then as Ieaving the store the manager attacked me trying to take the dress out of my hand I elbowed her to get her off me . i then called the police they came and she told them that she tripped on to me it was my word and for other Witnesses with me who saw her do this..it was with me versus and older Chinese lady they played the race card with me I was Furious because she was not taken to jail for simple battery. I advise anyone and everyone please do not shop with them they do not deserve any type of business from anyone..ive attached copyof police report to therr photos. .
I was in this store in May 3, 2014 looking for costume jewelry for my daughter's prom. The Asian lady behind the jewelry counter proceeded to approach my 18 year old daughter( who looks 12) and hand her a case to put her jewelry in. There were other customers in the same area as us and I watched her as she handed out two more if thise trays, one to another black customer and another to a Hispanic customer. One if my daughter's classmates and her mother walked in and I noticed she did?n't hand them a tray, by the way, they were white. When I went to the checkout, there were tins if trays next to the register do I said to the lady I see you have lots of tests left, but I noticed you stopped handing them out. She looked embarrassed that I said something and just brushed it off with a nervous laugh. I stopped at the front register and asked to speak to a manager, but the lady said there wasn't one there. I asked fur a business card and she gave it to me so I left. I called back for two weeks after that and the manager was never there and one lady told me I would need to come in. I never went back in, nor will I ever. I used to go in there quite often just when I needed to pink up done cheap stuff like hair supplies or costume jewelry. I know that I have a choice in where U spend my money and I refuse to do end it in any place with bad customer service or in any place that feels it is ok to racially profile me while I'm supporting your business. It amazes to see a lot if these asian owned stores who treat blackberry people like this and the majority of your customers are black. They would be out of business if it weren't for use, it's just too bad mist if us don't realize or don't care.
THIS STORE IS THE WORST!The David's Bridal of Duluth is absolutely terrible. I was there to pick out bridesmaid's dresses, and my consultant was incredibly rude. I had previously told her (when she asked) that I did not get my gown at David's Bridal. Well whenever we were in the fitting room, I heard the bell go off, and I asked her what that meant. She said, "That means a bride found her gown, but you wouldn't know anything about that now would you." SO RUDE. She was also very snappy, and didn't take time to talk to us about the dresses. She would just take off and disappear. I am very sad I had this experience. I would not recommend David's Bridal to anyone. I would say go to Affordable Bridal in Buford. There service is five star, and they make your experience special.