I had excellent customer service for my 5 day rental in Dubuque, IA. They were also very accommodating in both picking me up from my hotel downtown and dropping me off at my mother's residence on the north end. All around great service that saved me 2 taxi/Uber/Lyft ride fees.
Called the main number. Talked to a rep who got me all set up witha car. went smoothly until the local store called me back to say they received my confirmation and that they had no car AT ALL to rent me. WTH. do they not communicate with each other. what a big waste of time this was.
Base on ridiculous weekend hours, I was charged 2 extra days. Get with the modern business world and provide customer service during normal hours on weekends.
Excellent customer service at Dubuque Enterprise. Enterprise says they charge $150 for smoking in their cars and I hope they charged someone for this one. Some smoker really ruined my rental experience! Other than that, nothing but good things to say.