Have done business with them for several years and have always enjoyed dealing with them
I took my 2009 Honda Pilot to Germain Honda of Dublin couple of days ago to diagnose my vehicle for misfire and lacking the power to accelerate. Unfortunately, I was disappointed over and over and over again. The service manager who was working on my vehicle (Eddie) misdiagnosed my car with a bad EGR valve and wanted $531.89 to replace it. Two hours later he called me again and asked for my authorization for another $1,000 to replace "bad front catalytic converter." I realized he either thought I was stupid or he didn't know much about my vehicle, at all. So, I asked, "which one?" He replied, "the front one!"My car has three catalytic converters: one on the back and two on the front with one on each side of the engine. I was driving this vehicle for a long time and had no issues with all my three catalytic converters that they diagnosed "the front one was coming apart" and damaged my EGR valve. Usually, when catalytic converters go bad, they throw an ECU code with bank one or bank two statement that indicates which one went bad, if not all. I told Eddie if you don't have the code of which one went bad don't replace it, or he might as well replace my front left fender to find out why my vehicle was misfiring! He didn't like that but, If I know anything about cars, I know they can absolutely run without catalytic converters!Long story short, they also stated that they inspected my spark plugs and found "the plugs were not fouled." This is very important, but I'll come back to it later. And after they told me they replaced my "bad" EGR valve and charged me $531.89, I found out my old EGR valve (if they ever replaced mine) was as good as theirs. I'm having the same issue with the car that I had when I, regretfully, brought my car to Germain Honda of Dublin (RIP-OFF PLACE). What's worst is that I realized very quickly that they've no one to reason with or knows what he/she is talking about. I took my car to another car service shop across the street from Germain Honda of Dublin ( RIP-OFF PLACE). [For SEO reasons, I'll not name the other car service company along with this bad review]. They told me I only needed a set of new spark plugs and my car's throttle needed cleaning, which had lots of carbon build up. They replaced my spark plugs and cleaned the throttle. My car runs better than ever before and accelerates smoothly as well. This other car service shop charged me only $219 and, had they charged me even more, I'd have been okay with it as well. I would not take my son's Thomas and Friends toy car to this RIP-OFF PLACE (Germain Honda of Dublin). Never ever again!Buyer please beware of Germain Honda of Dublin's service department and do yourself a favor and never take your car there. Othman
Great experience. Bought my QX60 last week from Andrew Brownlow and I am so happy. Andrew was so knowledgeable, professional, and efficient it made buying a car a breeze. I would recommend him to anyone. Thanks for a great experience and a great car!
Germaine is awesome in every way especially customer service!!
Would give zero stars but it made me give at least one. I took my Volvo XC60 in on Thursday to have my windshield fixed because it was leaking, to have my oil changed and my breaks fixed. The next day Gary called and said it was all fixed. I said wow that was super fast everything is done even the breaks? He told me yes the brakes and everything else is all done. Went to pick up my car pulled out of their parking lot and my breaks are grinding and the front end is shaking. Called Gary back and he said he didn't fix my breaks that the breaks are fine. I asked him why he lied to my face and told me he fixed them when he DID NOT! He said they are fine and for me to set my parking brake for an hour then drive my car to see if the brakes are still grinding. Guess what they did. So instead of taking it back to someone who lied straight to my face I took my Volvo to Byers Volvo two days later where they told me how unsafe my brakes were not only were all for of my brake pads bad but my rotors were also warped! Now I don't know about everyone else but when I have my three children in my car I want them to be safe. MAG Volvo definitely sees things different than I do! MAG has completely lost my business. I will not only go to Byers Volvo for my services, but every two years when we buy two new cars I will also go to Byers Volvo.I also will warn everyone of MAG Volvo services. Maybe the life's of my children and my own mean nothing to MAG Volvo; but they mean the world to my family. I contacted Mag to file a complaint about this. Of course they wanted me to bring my car back in so they can fix it. Um how about NO! I told them I took my car into Byers to have it fixed right. They then told me there is nothing they can do because I took my car some where else. You're right I did take my car to someone who didn't lie to my face and to someone who FIX my car unlike something that Mag could do!The GM then proceeded to tell me that in my service order there is nothing about my brakes; and maybe there was a miss communication between Gary and myself. Really? Because why did he lie to my face if there was a miscommunication between us? Oh wait I know he didn't want to complete the work. My warranty is up in less than 3000 miles. So I think he was waiting until it expires so he can charge me for everything.
I have recently had a terrible experience with this dealership. I was sold something within my lease package that they did not deliver, being car washes. The car washes has been up and down for the duration of about 16 months. Long story short, I complained. I was then contacted by the GM who happens to be Jessica Germain. She argued with me and we got no where. She was very unprofessional and rude. Since that did not work I was then contacted by Jim Collins, who is the operations manager. Well, after several discussions with him, one with him explaining that they no longer focus on customer service but rather retention. (I have recorded dialogue to back this), we got no where. I had asked him to ATTEMPT to put me in another vehicle. After he TRIED, he called me and said he could no longer COMMUNICATE with me because the AG of Ohio advised him not to. THis is just a display of the great customer service. In my opinion if they keep focusing on retention rather than customer service, they may not retain anyone, Be careful with these folks.