El Monte RV Rentals & Sales
6301 Scarlett Ct, Dublin, CA 94568
PLEASE TAKE YOUR MONEY ELSEWHERE. Poor, patronising customer service who think they are doing you a favour not that you are a paying customer. RV we ordered 9 months in advance not available. Tried to give us a huge one (for 2 of us booked into restricted sites) as an "upgrade" - told we could take it or leave it. Eventually left with an old, dirty, poorly functioning vehicle just because it was the length we needed, I cannot emphasie enough how rude and patronising the staff are. I'm not from America and its such a shame because everyone else we met was lovely. We also paid "preparation fee" and they didn't even give a toilet roll (like they are supposed to) amongst other things. I'm not a big complainer but I feel really strongly that these guys are the rudest, most unprofessional company I have ever had the displeasure of renting from. Only carried on with rental because they wouldn't give us our money back!
My wife and I recently purchased an RV from El Monte RV in Dublin and could not be happier. Mike and Paul were great. The service department snapped into gear as we did our walk through inspection and repaired every discrepency we found immediatly. They had completed all tasks before we left the coach. If you are looking for a used RV with a great warranty and an excellent service department look no farther.
09/12/2011Provided by Citysearch -
I hired an RV from these guys and my advice is AVOID THIS COMPANY!!!
They are a dodgy set up. They did not give us water for the RV, leaving us for a week in the desert with no water.
Not happy with the service or the manager who was rude and who lied to me about the insurance coverage. I have just returned home and they have charged 400$ to my card for no reason what so ever and I am now in the process of taking legal action to reclaim the money!
Whilst in the waiting room there where several disagreements going on with other customers!
My honest advice
!!! AVOID EL MONTE RV CENTRE !!!!!
AWFUL AWFUL AWFUL!!!
08/21/2009Provided by Citysearch -
We rented a motorhome from them and had a great time. We went to Albuquerque to visit family and it was fun. Best part was that the kids enjoyed the drive much more in the motorhome than when we do it in the car. Also, didn't have to sleep in the in-laws house.
09/02/2008Provided by Citysearch -
DO NOT RENT FROM DUBLIN EL MONTE RV! They have charged a bunch of fees to my credit card with out informing me or having me sign anything. I went to Burning Man in one of their RVs and it broke on me in the middle of the dessert. The Generator did not work. The Clean water had not been filled and the dirty water had not been emptied upon renting it to me. They had not filled the gas all the way and for some reason all the carbon and smoke alarms were going off all night and every night that I had the RV, they said it was ""because of the heat out in burning man"". I have contacted my credit card company and have recieved all my momey back. They are very rude people with horrible customer service. The workers tried to bribe me and pocket my cash.
05/15/2008Provided by Citysearch -
We rented an RV from El Monte Dublin for our Spring Vacation. The RV broke down the first day of our trip. We ended up being stranded in Needles, CA for 2 day. We ended up getting a replacement RV but upon our return, they tried to charge us with a $1,500 repair charge. We ended up disputing the charge through our Credit Card company and won. It put a huge damper on our trip and the return. Would not recommend El Monte. If you do use El Monte, be very cautious about and issues with the RV. If it does not sound right or feel right, return the RV. If I were to rent an RV again, I would request to be able to test drive 2 different RV's for at least 30 minutes before renting one. Good luck.