Dublin Auto Body
6920 Village Pkwy, Dublin, CA 94568
I-Car Gold Class Technicians
ASE Certified Master Technicians
Better Business Bureau Dublin Chamber of Commerce
Bike Parking: Yes
Wheelchair Accessible: Yes
Classes Offered: CPR, First Aid
Specialties: Imports, Domestic, Trucks
By Appointment Only: No
No coupons available
First of all i want to mention that my bumper replacement was not your ordinary transaction with dublin auto body. But with that said i recieved the worst customer service and shown zero respect by bill the owner. I allowed his step daughter to fix my bumper at dublin auto body to avoid filing a insurence claim and he agreed to do the work.
Arriving at the shop with his daughter we were given a tour of the shop and i was accused of having shotty cheap work done prior to my car. It has never been replaced or repainted i was shocked at the constant mentioning of the lack of flex in the paint. Good to know, if his daughter hadnt hit me i would be in the dark about flex additive in bumper paint. I was told that she was going to make payments to the shop and left my car to get fixed. I did not recieve an estimate from them because i wasnt the one paying. Bill did mention that the entire bumper would be replaced with flex in his paint.
The day i was to pick up my car bill called my cell at 4 asking where i was and thankfully i was 5 min away via gps. The minute i walked in the shop i felt no appreciation as their sign says. After asking for a check for work done i was a bit confused. After explaining what i was told he then threw my keys and said "no check...no release of car" turned and walked away. After calling his daughter to ask what was going on i listened to him yell and hang up on her. He then closed the blinds, put the sign to closed and propped the door open. After an hour or so of sitting in the waiting room he then asked me for a credit card and suggested that i get payment from his daughter. Yes he expected me to do the very thing he wouldnt do for his own daughter.
For the following hour i got to listen to this man bash his daughter while storming in and out of the office. Yelling at me that he is only making 200 dollars off this and asking why i didnt go through insurence... To which i asked why he agreed to do the work? Even his other employees were giving me looks behind his back. Then he started in on his wife and his behavior was a shameful excuse of a man in my opinion. I cannot believe how abusive this man was being.
Finally his daughter arrived from san jose and i got my keys. And just when i thought it was over i get to my car and what turned out to be my idol regulator was broken and my car was hardly drivable. As i troubleshoot my engine issue bill walks outside and the first thing he said was "we didnt touch the engine"
But it is hard for me to assume anything rational coming from this person.
His behavior makes me sick and for that i will never wish his service on anyone.
Happyness is a choice... Stay away from dublin auto body if you want to be happy...
Ps the work done was average at best. Add in bills customer service and i wish i could rate 0 stars...
I had some rear damaged repaired by Dublin and after talking to the office I expected it to be restored to new. Well, when I got it back there was a new crease in my trunk trim that wasn't there before. And when I was driving, my passenger kept asking what's that noise coming for the trunk. Same person heard nothing before I took it in and that is with the damage from the accident. Paint should have been oversprayed to match as well - you can definately tell where it's been painted. Their great sales people!
Please bring your vehicle down to the shop so we are able to re-inspect repairs.
I have been taking my vehicles to Dublin Auto Body for years now. Going to a body shop is something most people don't enjoy doing, but the staff at Dublin makes sure the process is as painless as possible. They've offered me discounts on my deductibles numerous times, and they do an exceptional job of retaining the integrity of my investments. Highly recommended.