1600 Mountain Ave Ste A, Duarte, CA 91010
Primary Phone: (626) 359-2998
Primary Phone: (626) 303-3915
Phone: (626) 359-3938
Phone: (626) 303-3915
Fax Number: (626) 359-0178
Parking: Self, Free
Price Range : Above Average
This store is well organized. It has a very good nursery and gardening section where you can find a lot of stuff.
Customer service is not so good though. On many instances I had asked for help and either didn't get any or waited for a long long time.
I absolutely hate this Walmart! It's so ancient compared to much nicer Walmart's. I know that they have done some improvements, the problem is that if you look at the layout of all other Walmart's, this one is actually completely backwards and it's impossible to find anything when you don't go to Duarte Walmart a lot. The employees are very lazy and rude too, it's just not worth my time!
First time I've ever been to this Wal-Mart... and I will never return! Not only that, but I will continue to tell every person to avoid this location! Went last night with my husband to pick up some groceries and he decided to purchase beer for himself. The cashier Ashley looks at me, then looks at my daughter and says: "I'm going to need IDs from everyone in this group". When I explained that I was not the one purchasing the alcoholic beverage nor did I drive, which would be the reason I would not have my wallet. She explains that because: "I do not have my wallet, and because I have my daughter... My husband would not be able to purchase his beverages! And my husband would not be able to come back on his own to purchase the items". When I asked to speak to a manager, she says: "Ya i'll get her for you." Rolls her eyes. Walks away, comes back after a minute and says: "uh she's coming". Katie walks and goes to the wrong register at first, then walks over. When I question the policy, she tells me: She gives me attitude says Ashley is right and: "that if you are in a group, and look under 40... They need to card every person in your group. It's Wal-Mart's policy." When I asked for the copy of the policy she started that she does not have to provide me with a copy as it is on every register. When I asked to take a picture of the policy, she states: "That it is against Wal-Mart policy to take any photos within Wal-Mart". As a consumer don't I have the right to question or request a copy of the policy?!? Like I said there at the store... "That is b******t!" When I told them I would be contacting Corporate, Katie told me very sarcastically: "Go ahead, as a matter of fact, the number is 1-800 Walmart. Thank you!." And walked away. Had my husband been picking up items fir a BBQ the following day, and our daughter had give with him, he would have been denied picking up these items as she clearly is under the legal drinking age. As I stated before, I will never return to this location as this is the way you allow your staff to speak to your customers. Your management needs to remember something, your customers are the most important people in your establishment. Without them, you have no business. This went beyond the purchase and has been escalated because of what they think they can do. I request that you provide the Cashier Ashley and "Manager" Katie with customer service training, instead of having them roll their eyes and talk to you like you're not a customer who provides business to this store.