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Have you seen what's happened to heating costs? Holy Smoke!

Business Description
Services include sales of wood stoves, fireplaces, Multi-Fuel Central Heating, Holy Smoke Stove - gas & wood, chimney weatherproofing, heating system repairs, chimney sweeping, chimney inspection, brick work, tuck pointing, cap installation, crown repair, relining, water proofing, video inspection. All trained, certified, & insured
BBB Rating
A+
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Hours
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Services/Products
chimney sweep, wood stoves, fireplace inspection, chimney inspectiom, stove inspection, gas stove, wood stove, coal furnace, wood furnace, gas furnace, heating system repair, chimney weatherproofing, multi - fuel central heating, cap installation, brick work, tuck pointing, crown repair, video inspection
Brands
Hampton, Excalibur, Regency, Holy Smoke 50 Leading Manufacturer's
Payment method
discover, cash, check, insurance, master card, visa
Associations
NCSG,CSIA,NEHPBA,
Other Email

Categories
Fireplaces, Chimney Contractors, Waterproofing Contractors, Chimney Cleaning, Stoves-Wood, Coal, Pellet, Etc-Retail, Fireplace Equipment, Building Contractors, Heating Equipment & Systems, Cleaning Contractors
Other Information

Parking: Lot

Services: Chimney Sweeps & Repair

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Reviews

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02/17/2016

Overall

They were VERY helpful in finding a baffle for a 24 year old stove.

Such friendly people. I wish more were like them. Thanks!!!!!

12/22/2011

Provided by Citysearch - 
Overall
I would not go anywhere else

My wife and I bought our home about a year ago. We knew that the chimney liner was cracked, but used it anyways. This year, the whole liner cracked and fell down our chimney, rendering our woodstove useless. We called around to the 2 places in Ithaca, one treated me like an idiot for not having a thorough knowledge of woodstove systems, and the other did not show up for the estimate, which would have cost me $80!. Luckily, I also called Bob at Holy Smoke. Before he showed up for the estimate, he called, confirmed our time. When he did show up, I knew right away that I could trust this man with fixing our main heat source. He knew EVERYTHING about our woodstove, and he took the time to explain it to me as well. He followed up with the competitive price and explained everything that would be done. I did have to wait 2 weeks to get the work done, but I am sure every place is busy in the middle of December. Yesterday was the install, it was POURING RAIN. I thought for sure that they would have to cancel, but sure enough Holy Smoke showed up, the guys were professional, taking the time to explain everything to me and making me feel confident that I made the right choice. The treated my dogs with respect, and they treated my house with respect, making sure that they left everything cleaner than how they found it. I stayed for half the install then I had to head to work. They called me when they were done with the chimney relining, and said that they started a fire for me, I came home that evening to a beautiful fire in our newly fixed woodstove. It is now working 10X better than it did in the past. I would recommend Holy Smoke to anyone.

10/07/2009

Provided by Citysearch - 
Overall
What a joke...

Bought a Harman pellet stove in June 2008. We have had to have warranty work done and have had nothing but a hassle to get it done. Told in 2008 it would cost us $175 just to come to our house (less then 5 miles away) to do diagnostic if it wasn't a warranty issue. After that issue was resolved it worked fine...until Aug. 2009. Now we have 2 warranty problems with the stove...Holy Smoke claims to be calling Harman on a regular basis to resolve our problem. As of today they still are unable to resolve the problem. Instead we went to Ithaca Stove Works..they made a phone call while we waited and ordered both parts and scheduled an appt in less than 2 weeks. Thought we were doing the right thing by buying local..I forgot con men can live right around the corner too.

03/27/2009

Provided by Citysearch - 
Overall
INTEGRITY...Who knew you could still find it today?

We purchased a new Bio-Mass stove this year. The stove was installed in a timely manner and one of the tech guys even came at the end of the installation to give us a personal lesson on how to use all of the features. A week later there was a problem with the stove. Bob came out to remedy it free of charge. When the problem turned out to be a manufacturers glitch, Bob arranged to have the stove replaced and upgraded to the newest model. All of this was done at NO ADDITIONAL COST TO US. The staff is friendly and helpful and Bob stands behind the products he sells 100%. It's nice to find a company with integrity!

10/20/2008

Provided by Citysearch - 
Overall
avoid unless your rich

This guy has his worker do 20 mins of work with a 30 dollar sweep and vaccum. Then when your done, you get a bill for an hours worth of work plus tax ($175 an hour!!).

09/21/2008

Provided by Citysearch - 
Overall
one big joke

this guy is the biggest joke i have ever seen. he gives us an estimate over the phone with out ever coming to the house. then he demands that we send him half the money so he can order the stuff to do our install which i thought was a joke to begin with. so my wife and i clear our schedule so we can be here on the day he demanded it be done then he calls us the night before at 7:30 to tell us he never ordered the supplies for our chimney or the stove pipe . then he wants to refuse giving me my money back. so dont be a fool and use this guy for anything.

09/28/2007

Provided by Citysearch - 
Overall
Why are they called Holy Smoke?

...because that is what you will say when you get the bill!! Bob must think a lot of himself and his crew to justify the HUGE markup he places on his goods and services. I paid $2700 for a stove that 3 other dealers just outside the area were selling for $2000. Then there is the labor costs - highest around by far. Compared to everyone else I talked to that had a stove put in that same year I got hosed!! Wish I did my homework., shop around.

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