Laketown Speed and Sound
11710 S State St, Draper, UT 84020
Phone: (801) 553-6331
Fax Number: (801) 553-6331
Laketown Speed & Sound
Parking: Lot, Private
Wheelchair Accessible: Yes
Bike Parking: Yes
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Went to this shop figuring I would get a better install on a stereo in my Corvette. The salesman should have been my first clue, but I ignored the red flags. I told him what I was looking for and he immediately recommended a certain unit paired with certain speakers. When I went to pick up my car after the install, he closed me out on the $, and told me the car is in back and you will have to come back for a instruction on the stereo, he was too busy, really. I got in my car and turned on my new stereo and was expecting to be blown away, and I was, It sounded like Crap! No matter how the equalizer or other options were set. I decided to go home and read the manual. When I pulled out I hit the gas and my convertible top flew open, Installer had the top down and did not latch it.
The next day I put the top down and when I did, the deck Jammed and I could not release, the carpet was intwined with the top mechanism because the installer did not put it back properly. Next I called Lake City and spoke with the owner John. I told him about the fiasco and that the bottom line was that the stereo sounded like crap. He had the attitude that I didn't buy good enough speakers nor an amplifier, and in a convertible you need all that. WTF. I bought the equipment his salesman recommended, Twilight Zone? The salesman called back and set a time for him to analize. He did and told me they tried to use my factory amplifiers but it didn't work, He said it doesn't always. So why did no one listen to the sound quality after the install? Another thing was that the unit that he recommended interfered with my shifter when installing a CD It need a different one for this not to happen, they never called to tell me this, really you have to have your car in drive to change the disc! We set up a time to replace the unit, bypass the amps, and oh fix the console that was messed up from running a USB cable through it. You can ignore all the other "reviews
GO TO BEST BUY!
06/24/2012Provided by Citysearch -
FAIL: For not being transparent, hiding the facts.
First they tell me they cant quote me a certain stereo price over the phone because they are really competitively priced, so I go in (what a pain already), and discover they sell it for a higher price than BestBuy next door--not to mention higher installation charges. In fact, buying from Crutchfield was a lot cheaper.
Then when I have them build a quote on their computer, they say they cant print nor email it unless we actually ring it up as a sale.
Okay guys, time to stop using foot-in-the-door, and lame excuses to get people to shop with you; and time to get a POS that is modern. If you cant be price competitive because your not a big box retailer, then say so. If you want customers to think you install better, then only sell that, but judging by your other reviews and failure to quote over the phone, that is probably not true either.
Could I have wrote it all out on a piece of paper? Mmmm, well...probably, but at that point it was already too much, and I was already tired of hearing that they are more experienced--trying to encourage me to buy without really shopping around.
10/28/2011Provided by Citysearch -
From my perception and experience thus far this looks like a good family local run store. They take their business seriously. One of the best things I saw was their warranty and customer service as they were definitely their top priorities. Their prices are competitive compared to all of the local stores and they have a much larger display and in store inventory than any place I have ever been.
The first thing I did here was get my tint installed. The store owner was nice enough to drive my car to their tint building about five minutes away and do it all himself. Great customer service. It seems to have gotten a little messed up, probably do to the quick change in temperature, but there are still a few bubbles on it that were supposed to go away after a few days. I called in and let them know my situation and they offered to redo it free of charge, because it comes with a lifetime warranty. Definitely a great thing to hear.
To top it off the store owner called me a week later to see how my install was going and if i was satisfied. I definitely plan on going back to get the rest of my car audio installed, as you can all see from the reviews, they do great work, but small mistakes every once in a while are inevitable.
07/29/2011Provided by Citysearch -
I knew nothing about Laketown S&S until I was directed there by an XM InstallCard. We made an appointment to have an XM radio installed, and we missed the appointment. I was worried that we might be charged some sort of ""missed appointment"" fee. But no! We just rescheduled as if nothing had happened. Then, initially the diagnosis on the install suggested that we might need to purchase a special adapter to attach to the car's antenna for approx $38 or so. But when I showed up to retrieve the car and pay for the adapter, I was informed that they discovered it wasn't needed because my stereo had an auxillary input they could use instead. The installation was well done, and everything works great!
The bottom line is that I am convinced that Laketown Speed & Sound is a customer-friendly place. I don't feel that they're trying to squeeze money out of people, and they really want to make sure that the customer is happy with what he's getting. In the future, if I seek any services that they can perform, I will go to them first. I am sending my daughter there to redo the tinting in her car.
06/08/2011Provided by Citysearch -
I wanted to thank Lake Town Speed and Sound for the work they did on my 2006 Tiburon. I had electrical problems with the car. I took my car into the dealership for them to try and fix the issue. After a day of having my car, the dealership told me I needed a new battery. I replaced my battery as requested by the dealership only to run into the same issue I had before. I contacted the dealership and told them the problem was still there. They told me to bring it in but due to the Memorial day weekend, they won't be able to fix it till Tuesday. As well, the dealership told me it was going to cost up to $500 to trouble shoot the problems. Since I had a lot of aftermarket parts on my car, the dealership didn't know where to start. Seeing how I had a lot of aftermarket parts, I decided to take my car from the dealerhip and take it to Lake Town. The people at Lake Town fit me into their schedule on a Saturday and said they will work to fix the problem the same day. Lake Town closes at 6pm on Saturday. However, they worked until 7pm to make sure my car was fixed. They only charged me $90 to fix my car which was for both parts and labor!!! Instead of paying up to $500 at a dealership and not getting my car till Tuesday, Lake Town worked late on Saturday and were able to get my car fixed at a fraction of a price. I will be going to Lake Town for any of my aftermarket parts from now on. THEY ROCK!!!! Thanks Lake Town!!!
05/25/2011Provided by Citysearch -
You will not be disappointed with Lakewood Speed and Sound. They know what they are doing and will make sure you get a system that you will love. Ask for Glen. He is very patient and will take care of you. They didn't charge me for anyting unnecessary and their insallers are amazing!!
05/17/2011Provided by Citysearch -
Stopped in to see if they could help me with a problem with my pioneer Navi. It made a loud beeping every time I touched the screen to change anything. They took the time to figure it out and once it was fixed they showed me how to fix it my self. they even whent as far as showing me other cool features on my sterio. I didn't buy the sterio from them but they did all this for free. Prior to this I bought a subwoofer with a built in amp. they said most of the built ins are poorly built but this one worked well and that they would take it back if I didn't like it or changed my mind. No need. I love it!
03/24/2011Provided by Citysearch -
I went in around closing, wanting replace the factory unit in my 370z with a touch screen. They Stayed late and installed it the same day.
The install tech, Angel, REALLY knows what he's doing, and he works fast and creatively.
He found the PERFECT spot for the back up camera, and mounted it in such a way that it looks stock. He was even able to program the Z's steering wheel controls to the kenwood touch screen, even though JVC never updated the circuit boards with the correct chip-sets after buying out kenwood. Angel manually programmed everything, bypassing the car's auto recognition, and it works perfectly.
I'll be going back to them for exhaust and intake upgrades, as well as updating the sound system.
So if you see an extremely fast Z harassing you on the road with loud music and erratic driving habits, Don't blame them (I signed liability forms).
Glen and John are extremely knowledgeable and personable. I've been to alot of custom shops both in Utah and in Florida... These guys are absolutely the best group I've dealt with.
I went back to these guys to get chrome pedals, and a Laser Shifter installed.... Angel, the installer, out did himself. From cutting the license plate to hide wires, to the installation of the kill switch (he took the spot where switches were mounted in the Touring model of the Z, and fabricated a mount with ABS plastic and Black paint to make the odd shaped switch look stock), everything was top notch. The installers they have at this place could take on West Coast Customs and win. I can't wait to get the exhaust and engine upgrades, not to mention seeing what they're going to do with a custom box for 3 10"" subs. Honestly, if you go anywhere else, you're missing out!!!
03/21/2011Provided by Citysearch -
My wife and I were both very suprised and happy about the experience we just had having our expedition worked on. I got a totally different feeling walking into this store than I had anywhere else. There was no high pressure sales pitch, we were shown exactly what our options were and were given the choice whether or not we wanted to purchase. They also introduced us to some very cool technology called Pandora and now its something that we use every day. Our salesman John had his hands full with 2-3 customers and still managed to calmly explain what he thought would best serve our needs. The work was performed while we waited and we were shown exactly how to make our phone work with the Bluetooth. These guys care about their customers and the experience they provide them. They had all the best brands and took the time to understand our needs. We highly recommend them and are sure that this store will get big fast.
12/13/2010Provided by Citysearch -
Just wanted everyone to know that you can avoid all of the traffic and lines and Christmas mess that you will find at the Best Buy and Mall by going to Laketown Speed and Sound. They helped me right away. Got me exactly what I had been searching for and were 30$ less than Best Buy on the stereo I ended up buying our son for christmas. I was in and out in about 15 minutes and the service was excellent. I was referred by a friend and will refer everyone I know to these guys.
11/22/2010Provided by Citysearch -
I found this store off of Alpines authorized dealer locator and was suprised to see a dealer that carries Alpines full line of stereos, amplifiers and speakers. Everywhere else had the stereos but not one carried the whole lineup. I was also happy with how familiar John was with the features and operation of the units I was looking at. He really took to time to make sure that the unit I bought was exactly what I needed. The install turned out great and my car has never sounded better. I would recommend this store over any of the others that I went to in salt lake or sandy. This is my new favorite place for all things automotive.
10/18/2010Provided by Citysearch -
HAVE BEEN LOOKING FOR ABOUT A YEAR TO GET THE RIGHT SYSTEM FOR MY NEW RIDE. AFTER GOING TO ALL THE STORES IN SALT LAKE AND BOISE, I HAD A FRIEND RECOMMEND THE GUYS AT LAKETOWN. THEY DIDNT WASTE ANY TIME IN GETTING A GREAT SYSTEM DESIGNED FOR MY TUNDRA THAT OTHER SHOPS HAD TOLD ME HAD NO ROOM FOR SUBS OR BASS. THEY WERE ABLE TO CUSTOM FABRICATE A FIBERGLASS BOX UNDER THE SEAT THAT LOOKS FACTORY AND TAKES UP NO SPACE. THEY WERE PRICED CHEAPER THAT THE OTHER LOCAL GUYS AND DID THE WORK RIGHT WITHOUT ANY PROBLEMS WHATSOEVER. I USUALLY DONT LIKE OTHER PEOPLE TOUCHING MY VEHICLES, BUT I WAS ABLE TO WATCH THE INSTALL START TO FINISH AND WAS VERY IMPRESSED WITH THE METICULOUS WORK AND FIT AND FINISH ON THE PROJECT. THEY MADE THE CORRECT RECOMMENDATIONS ON PRODUCT AND POWER, THEY ACTUALLY REPAIRED A QUESTIONABLE HEAD UNIT INSTALLATION FROM ANOTHER SHOP AND GOT ME BACK ON THE ROAD IN THE TIME PROMISED. GREAT RESULTS START TO FINISH. HONEST AND STRAIGHT FORWARD WITH PRICING AND QUALITY OPTIONS. GET THESE GUYS TO DESIGN AND BUILD YOUR SYSTEM. YOU WONT REGRET IT. ABSOLUTELY THE BEST IN SALT LAKE FOR CAR AUDIO AND INSTALLATION. AD
09/20/2010Provided by Citysearch -
I actually came into Laketown because of the good ratings that they had online. I was not disappointed. They took the time to teach me the new features and how to operate the radio before I had it installed. They were able to get me in right away without an appointment and kept all of their promises they made with regards to price, performance, and even the amount of time it would take to do the installation. They only carry good product and kept me within my budget for the system. I had a minute to talk to these guys and realized that the employees averaged 15 years of experience and it showed in the quality of their operation. Not the biggest but definitely the best. Do yourself and favor and give these guys a chance you wont be disappointed.