Karl Malone Toyota

Leland was awesome! They got me in and out quickly and he kept me updated the whole time.
Definitely would use them again!

I'm very impressed with the professionalism of this facility, they always make me feel important and they do a fantastic job.
Thanks Leeland and Jeff.

Leland was great and the service and their quality was far better than I could have expected! Highly recommend their services and highly recommend Leland. Top-notch team!

Leland, thank-you for helping me with my 2013 Chrysler 200. It is honestly the best experience I have had with service for my car. You really care about the customer. I definitely recommend Karl Malone Auto Repair and ask for Leland.

Thank you Leland, for helping us file our claim! You made it so simple! Our ford fusion look awesome, better than before the accident!

Worst experience ever. I bought a used 2007 Camry Hybrid from them about a month ago. Right after I purchased it and started driving it home it shut off within 5 blocks. Turns out the hybrid battery is dead, the car can't go for more that 5-10 minutes without shutting off. I just happened to test drive it for that 5-10 minutes that it didn't shut down. There's no way in the world they didn't know this car had such an obvious issue unless I was the only person to ever test drive it ever, but they sold it to me anyways without telling me. They wouldn't take it back either, they said they couldn't take a car with such a major issue. This is right after they sold me the car with said major issue!



Anyways I ended up having to replace the hybrid battery for $3,500, only to find out that the brakes are messed up as well. It's in the shop right now, but estimates put it somewhere in the range of another $1,500-$3,000. Congrats Karl Malone Toyota for unloading a terrible lemon, you got me good.

I came in to buy a car and they treat very well but as soon as you sign that contract they toss you out like yesterday's garbage. These guys will say and do anything to get you to buy a car but then all the promises they make are thrown out the window. I've been trying to get in contact with someone who will follow through on everything they promised and even wrote into my contract but no one is ever available. To this day things that they were supposed to fix are still broken. They dont take care of their vehicles, they make them look pretty by polishing them up but they dont bother fixing anything else. Ive put about $700 in the first month alone on this lemon.Just a bunch of liars and scammers. Go somewhere else. Save yourself the trouble and time and especially the money.

An amazing facility, I actually got to take a tour of it and see how they do their auto body repair. These guys do it all using the most modern, state-of-the-art techniques. They're professional, competitively priced and I'd trust them with my car!

If I can give ZERO stars I would, this was probably the worst car buying experience I ever had. So I was getting quotes from multiple toyota dealerships then, STEVE ANDAS (Internet Sales Manager @ Karl Malone) called me and gave me what seemed to be the best deal compared to all other dealerships. He told me a price 'out of the door' and then asked me to drive down to Draper. I of course asked him to valid his quote in written (do this or else they will pull out a switcharoo on you) which he refused back and forth, then finally at my insistence I got him commit his quote on written. Everything seem fine we agree on the price, all I had to do is go down to the dealership and pick it up with the written on paper (email), half way (20 min drive) to the place STEVE ANDAS called me and said 'Oh, guess what? My manager can't approve the price I gave you in written'. Really, I should sue you and your dealership for false advertisement and bad customer service. Get a life and stop wasting buyers time. Moral of the story: DO NOT BUY FROM THEM, NOT EVEN IF YOU GET A WRITTEN QUOTE. LIKELY THEY WILL WASTE YOUR TIME DRIVING DOWN AND FOOL YOU.

Too bad you can't give 0 stars!



Watch out for Jeff Robinett- Sales and Ti Dyphibane- Finance at Karl Malone Toyota. Jeff Robinett and Ti Dyphibane will team up to create a misleading and unethical transaction take place. I CANNOT think of an experience worse than dealing with Jeff Robinett and Ti Dyphibane from Karl Malone Toyota.



I went in with my girlfriend to visit with Jeff Robinett to talk about a Toyota Tacoma that she wanted. She had put a $1000 on a truck to get it down to the dealership in Draper, Utah. As a first time car buyer with exceptional credit he had a contract in hand explaining the gift of a 7.99% interest rate (with a $10000 down payment). Jeff explained that this was "a gift" and the Warren Buffet's of Karl Malone Toyota were "the only ones in the world that could pull this off."



When I questioned the 7.99% APR and said it was high, to which Jeff agreed it was, Jeff Robinett went into divide and conquer mode. He immediately went on the attack with me and used all the dishonest sales tactics available. He tried to flatter my girlfriend and say that he trusted her and why should she not trust him. I became thoroughly disgusted with Jeff's behavior and when I told my girlfriend not to sign anything Jeff asked me what my problem was and implied I was a bad person or a jerk and was somehow trying to make myself look good... all the while destroying the deal of the century for my girlfriend.



While my girlfriend continued to talk with Jeff Robinett I couldn't take any more of his blatant lies and walked out. He was just trying to pit me Vs her to get this sale. I could not deal with the totally unprofessional and unethical behavior. Luckily my girlfriend did not sign anything... although he made sure to have all the papers on the desk immediately when we looked at the car.



We found a great late model used Tacoma at a good price at Mark Miller Subaru. The sales staff was very professional and listened to all of our concerns. There were no high-pressure sales tactics and the staff evaluated many financing options. Not only did we do better than 7.99% but instead got a 2.84% APR loan.



Jeff Robinett- YOU are the reason that salesmen get a bad name. In terms of predatory lending and lack of business ethics YOU are the face. Maybe I'll put your name up under the definition of "Predatory Lending" on Wikipedia- you deserve it!



Ti Dyphibane- YOU are a misleading, bullying, liar. You take advantage of people and are the main reason there are so many bad reviews of Karl Malone Toyota on the web. If your business model is to treat clients like garbage and lie and coerce- then you will reap what you sow. The internet is a powerful tool for potential clients.



Karl Malone- Do you not have any respect for your name? I had respect for you before but if you condone these disrespectful/ fraudulent practices at your namesake then you deserve NO respect. I would be ashamed to have these people as representatives of my business.



But in all seriousness Jeff Robinett, I truly think you are a deep down bad person. I wish you difficulties and sadness in your life so that you can experience what you put other people through. May God have mercy on your soul!

I went in looking for a new or used Toyota Tacoma. After I told the sales guy (I think his name was Mike) what I wanted he insisted we go for a test drive. I had driven the exact truck at a different dealership only two days previous so I said I did not need to do another test drive, but was looking for a particular color and trim package. He insisted we go for a test drive "cause his boss would get mad at him if we didn't" so I went. After going two block and turning around we then went back in and sat down at his desk. That is when the pressure tactics started. "Sign this form so we know you are serious, it just means that if we find you the right car you will buy tonight." Really you want me to sign a form saying I agree to buy before we have even talked about price or trade-in value? Total pressure crap and that was only the start. He then took the keys to my 2002 Volvo XC70 that I wanted to trade and presented me with details on a truck with the right color but a trim package slightly different than what I wanted. When I asked about the differences, he had no knowledge of what a locking rear differential was or which package included it and had to go consult a manager. When it became clear that the options I wanted were in a different trim package, I asked what the price difference would be and the salesman said "a couple thousand dollars" That is not true. While he was in getting the keys for the test drive, which I did not want to take, I looked at several different stickers and the price difference was actually $590. He said $2,000 likely because he did not want to try to locate another truck with the options I wanted and wanted to pressure me to buy the truck he had already located. Then came back their initial trade in offer, $600. Now I know dealers don't give a lot for trades, but I purchased my Volvo for $3,900 6 months previous and had been watching prices for 3 months before that. $3900 was by far the lowest, way below blue book and CarFax lowest price. This offer was not only offensive, but a thinly veiled attempt to rip me off. So, I wised up, called the salesman out on his BS and asked for my keys back. He initially would not give them to me and said I should talk to his manager. The manager came out, but without my keys and asked if there was anything he could do. At this point I got angry about them holding my keys hostage and said the only thing he could do was get my keys or things would get ugly. He finally got them and I walked out. I will never return and will tell everyone I know to never ever under any circumstances go to Karl Malone Toyota for any reason.