I have purchased multiple vehicles and have not ever had as good of an experience as I have here. Awesome staff, great selection, and very professional. The most seamless car sale you’ll ever experience.
Service department was terrible. I had five recalls on my vehicle which needed to be done. I was told it would be a half day appointment to do all the work. I dropped off my truck at 8am. By 4pm that day nobody had called or updated me on the progress of my vehicle. I called them and found out that they didn't have all the parts after all for the "four" (???) recalls. There were five recalls that were supposed to be addressed. They said they were also only aware of 4 of the 5 recalls even though their original email stated 5 recalls and listed them. They were only able to finish one of the five recalls that day. I got a call a few days later about my appointment from Courtnie. I told her of the issues I had and she said she would call me back or have a manager call me. They never returned my calls. Maybe they are "listening" like their ads say, but that's about all they've done so far. After weeks of not getting called back, even after calling them, I was finally able to catch them on the phone and get my truck in to have the recalls finished. The day after recalls were done, I was cleaning out my truck so some friends could use it for moving, and I found covers, rivets, caps, padding, and broken pieces hidden under some cloths I had in there. These were things removed and broken during the service work performed, hidden, and not put back. So now I have to take my truck in a 3rd time for them to put everything back together? I was told half a day initially. Now it's turned into two full days plus however long to get the broken pieces replaced. This is unacceptable. But wait! The story continues! After months, they still haven't replaced the pieces they broke. What's more, they don't even do all the work that their however-many-point inspection states. For example, as given by the service manager, they don't actually check the cabin air filter even though it's on their inspection list. They guess its condition by using the condition of the air filter in the engine.
Amazing staff. I was in and out in no time with my new car! No hassle and super friendly enviornment.
I would not suggest this place to my enemy. Way overpaying for used car (that part my fault should have said no, but needed a car really fast) I have not even had the car for 2 months and I have already had to put 1000 into it. Called them and they said too bad you bought a piece of crap car. Seemed great when buying the car, now they have a change of attitude. Don't go here for your next car
I live in Arizona. On 9/15/2017 I was dealing on the phone and email with this company to purchase a 2016 Ram 3500 Lariat Longhorn truck with fewer than 3000 miles. I had worked out a verbal agreement with Luis Tapia, salesman, and his supervisor on the phone at the same time, to purchase this truck for $55400, plus document fees and Utah temporary license fees, and no other fees. When I hung up we had a deal, and Mr Tapia was to email to me a memorandum of understanding. I never received this email, so I called him today, 9/16/2017; he informed me that the company sold the vehicle to another customer on site, after making the deal with me. To me this behavior is indicative of many bad things: lying, lack of ethics, dishonesty. I believe anyone who contemplates doing business with them in the future is taking a big risk. They are not trustworthy.
Great dealer. responded quickly
Responded very promptly. Everything was as advertised.
These guys Tom and Josh who I worked with are very friendly n informative. I came there for a specific car. Tom took me to test drive the car, and made it a no brainer for me. He listened to what I needed and what I could do. The deal was set up with in an hour. I traded in my old car and got to drive my new car home.
Prestman Auto should be avoided at all costs. I have purchased two vehicles from them and almost a third and through these experiences I have found that while they look squeaky clean on the outside, they are selling truly crappy salvage title cars that are worse than poorly repaired, they are potentially dangerous.I bought my first car from them in 2013 (see my 2013 review) Fast forward to 2016 and I decided to give them another chance. I had found two cars that I was interested in on their lot and figured if I bought two at the same time that they would give me a better deal. I was looking at a 2015 Audi S4 and was about to buy it when, after a test drive and in just the right sunlight, I saw a run in the paint! Upon closer inspection I also noticed that the front bumper had not been repaired on the underside and was not attached properly, leaving it misaligned (and because of the damage from the wreck) it could not be aligned. I told the salesman (they are all seem like nice people, but are dishonest as the day is long) that it had a run in the paint. He came out and looked at it and I told him I was a buyer if they would fix the fender and the paint. He checked with Tracy the sales manager (same guy that sold me my 2011 Audi) and Tracy said he would fix it AFTER I bought it! What that told me is that they weren’t going to fix it if I didn’t buy it and would hope that the next guy wouldn’t notice (like when I bought my 2011 S4 from them). Obviously, that put a bad taste in my mouth about that vehicle. I went home and did some research on it and found that it had a very interesting past, which I won’t get into here, but it was enough bad mojo on this thing that I was out. However, I ended up buying a 2015 Lexus IS250F from them a couple of days later. Great looking car. As they were doing the paper work, I ran my hands across the paint (after having found overspray and drips on the two Audis, and sure enough; overspray all over the hood). I immediately went in and told them I was “out” on this car too if they wouldn’t fix it. They reluctantly agreed to do it and I picked up the car a couple of days later. All was good, until…Wife gets in an accident. Body shop calls and says you should see the crappy work they did on the repair down here. Welded stuff and didn’t paint it. Temporary fixes all over the engine box. Broken headlight that should have been replaced during the original restore (not damaged in my wife’s accident). So, I’m disappointed, but the shop ended up fixing everything with the insurance payment and I decided to let it go. Then…A couple of months later we get the dreaded ABS indicator on the dash. Take it into the dealer to find out that the brake actuator should have been replaced after the accident that totaled the vehicle. The dealer report read, “Scanned vehicle and found multiple codes from the brake actuator causing several different attributes of the vehicle to fail, such as the power steering, combination meter, blind spot monitor and several others.” They also showed us that the under dash on the driver’s side was repaired with duct tape rather than being replaced! Instead of doing the right thing or the safe thing, they left the damaged part on the vehicle, putting the future owners lives at risk and putting us in a position to pay a nearly $3700 bill to get the part replaced and the car fully functional and safe again. These guys are scammy. What’s the chance that three cars out of three over the course of three and a half years would all have crappy paint jobs and shoddy repairs? Odds are that the preponderance of their vehicles are not fixed properly but most buyers never figure that out. Stay away from these guys! I know their clean lot and nice looking cars and friendly sales people with their cold bottled water and the lower prices are very enticing, but it’s all a façade. There are reputable places to buy a used car. Prestman is not one.
Messaged about a car that I liked: obviously lowballed from what I would have been willing to pay because I was curious to see what they would be willing to discuss. The original price was fine and I would have been fine paying nearly exactly that amount and could have if I chose. Received back, "Where do you people come up with these numbers". Yeah screw you too guess I won't buy your car.