I came here a week ago after applying online I was amazed the staff was able to get me financed when you consider I had a reposossion about five months ago Brock and Tim were very kind and helpful I purchased a 2004 Buick Ranier with every possible option it's red with grey leather seats I love the vehicle its runs great
Matthews-Hargreaves Chevrolet sent me an email about a kease offer. I filled out a webform to get more details. They never e-mailed me back. Bad service.
Absolutely atrocious customer service in the service center. I was there for about 30 seconds when the guy locked my keys in my car and wasn't able to get my car til the next morning. When I came back the next morning they told me I'd have to wait at least an hour for the oil change because they had a few people in front of me. I took my car and left. I wouldn't let this place touch my car with a 10 foot pole. I understand mistakes happen and keys get locked in cars but that's ur job, your profession, you should know better. I'm nurse and I'm pretty sure if you came to me as a patient you wouldn't want me making any mistakes like this.
This dealer has the absolute WORST SERVICE DEPARTMENT. I recently brought my car in for repair because I noticed that oil was leaking from beneath the vehicle. They tried three times - unsuccessfully - to repair the leak. The 4th time I took the vehicle in, the service representative called me and explained that their previous repair had somehow damaged another part of the vehicle. He explains further and says that verbatim: "General Motors does not cover this particular part of the vehicle that is now damaged, so unfortunately it's going to cost $270.79 to repair."I immediately requested that I speak with the Service Manager. The service manager tries to give me the run around with a bunch of technical auto terms & is still trying to convince me that I should pay for the part that his technicians damaged during repair in their shop. Basically, he was utterly useless so I asked for the contact information of the District Service Manager - i.e. the next in charge.This gentlemen was understanding and helpful and he told me he would tell the Service Manager that GM was going to pick up half of the bill. He also stated that he would try and get the Service Manager to lower his end of the 50% of the bill. I explicitly stated I did not want to pay for anything until I knew what the final bill was going to be.Fast forward 3 hours. I get a phone call from the dealership telling me that my car is "ready". Realize, I never received a phone call after my call with the District Manager that told me how much I would owe. I get to the dealership to pick up my car and there is a bill of $132.18. You can imagine how upset I am at this point. I start talking to the Service Manager and he basically tells me there is nothing he can do to help me. Their service department is dishonest, expensive, unprofessional, and lacks any integrity whatsoever for their "service". Steer clear of this dealership regarding ANY FORM OF BUSINESS.
They are horrible lying manipulative bastards. I will never go there for anything again. I don't even go there to get my car serviced. The sales reps are liars, the service men are idiots, and all their goal is, is to make a quick buck in their pocket. They don't care about what happens to you when you drive off that lot, or if you can even make it off the lot.