Gerber NO LONGER stands for excellence or complete customer satisfaction. I have owned my Gerber knives for ever, and my needle nose multi tool for 13 years. I recently bought a new expensive Gerber Blunt nose multi tool and had it less then 8 months. Well, I went to cut a piece of wire and the blades broke. I did not realize they were "replaceable blades" and are NOT warranted. Darn, they are expensive to replace and I can't afford to keep replacing them every 8 months or less. My needle nose has lasted 13 years, I just found a blunt nose would be more useful to me at this time. Well, it sucks that they now sell a tool that has replaceable blades and they don't last, so they get you to HAVE TO SPEND more money on their product. I will let everyone I know hear about my story and I hope no one at my place of work where I retired from ever buys Gerber again. I wasted over 60 dollars on this Gerber with replaceable blades that did not last and are very expensive to replace.
Po Box 1995Vancouver, WA 98668
I use to enjoy coming in here and buying my things esp. when they had really good coupons or discounts going on or their sidewalk sale. Not bad prices either. HOWEVER! I wrk for people who are seniors and who have disabilities and are either unable to shop for themselves or do not leave their homes to shop. I went in here a few months ago and explained this to the cashier who explained this to their manager. They told me I could go ahead and use the free items every once in awhile in groups as long as there weren't to many and it wasn't everyday or every week and so on. kind of like here and there. I was completely fine with that, I was just happy they understood. I understand you don't know if people say stuff like this just to use that as an excuse, but some of us actually do this for a living for others and stores need to understand that. Esp if it says in store only and if the clients are like mine and may not use or be able to use computers. I went in today and this one cashier who is blond in her 40's/50's maybe and wears glasses who has the worse disposition ever and is always short with you and acts like she is the enforcer to the store. I asked where an item was she informed me there was 1 free item per person per day. Well 1st it really wasn't her business if I had the coupon to use or if I had it for reference, or if I had other items that were from other free ones. The point was I was simply asking where it was not what it said or what her thought was. I explained to her what I was told given my situation. I talked to the manager who had to just be out of his teenage yrs. Who completely was discriminating against people with disabilities and seniors with needs and basically saying I was lying and all this stuff and saying I should drag them down and make them be there if they want their stuff. Harbor freight Needs to understand there are people with needs and have certain situations that call for people to shop for them. They should not and it is ILLEGAL to discriminate against anyone for any reason. My mom was with me too and he said well I will allow you to get one and your mom to get one. Like he had any say to that, lol. Anyways, I will never shop in Harbor Freight again and I hope that if you value rights esp. yours and people of age and disabilities you wont either.