All new management taking over. I am sure your service requests will be handled. I know the new manager coming on as of 11-1-16 and I will be moving there soon because of him. He is amazing. He helped me a lot make the big move from Chicago
patti is right these apartments are horrible to live in long story short i moved in on an emergency basis and did not realize how bad these apartments are. almost every single day the cops have been there to arrest one person after another and this was after i was specifically told that if anyone including me that lives on the property gets the cops called or if anyone i am associated with gets arrested we are immediately evicted off the property. The cops have been there almost if not everyday since i moved in whether it was because my window got busted by another residents g.f. or other d.v. issues or nieghbors fighting with eachother (phsically or verbally). at one point i got threatened a few times. i was also told no felons (not to put my business out there but he accepted me in the apts. also there was literally i couldnt even explain how many roaches would be in my kitchen when i would get up for a drink in the middle of the night. i threw away over $800 dollars in food in the past 2 years i was there. as well as sitting on the couch and having them crawl thru the cushions on my tables living room floor my bathroom and shower and bedroom i mean everywhere plus you can clearly hear other residents conversations verbatum thru the walls and floors, which also very uneven floor boards and the windows rattled as you walk thru the apt loud music and fighting at 1,2,3 in the morning. when i go to speak with one of the many managers we have had in the past couple years ( i counted at least 8) all of them would say they cant do nothing about it at all or another one was I can call the cops and then they will look into it, and i said i dont want them starting trouble and she said if i call anonymus it does not prove i called i would have to give my info I couldnt be anonymous or i can move. I was told this more than once. i had work orders that are still not done almost 2 years later. its ridiculous these apartments are not up to code as well as they do not provide a safe living enviroment.
I don't like that the managers are unprofessional. They can be rude at times and they never explain things correctly. What needs to be fixed in my apartment never gets fixed and I am always told that there are others ahead of me. Till this day, plenty of things in my apartment STILL need to be fixed. Children and adolescents are always walking around the apartments late at night even on school nights. They have a "security" but somehow my friends car battery was still stolen. I forgot to mention that there are many roaches even if you keep your apartment clean. Resident never pick up dog feces. Would not recommend these apartments. Was a resident from 2012 just moved out this year.
The management does not follow the laws in regards to security deposits. I was told by management two weeks after vacating that I would get a full refund back and that the unit was in good condition when I left. However, I only received a partial refund with no explanation why this was the case. They are required to notify a former tenant within 2 weeks of vacating a unit why they weren't refunded a full security deposit, providing a break down of deductions. Dozens of calls were placed trying to figure out why. Finally, when management called me back, the same person who had told me to expect a full refund, I was told that a full walk through had not been done until several weeks after I left and that much later, they found the carpet and cabinets needed cleaning. This is against the law and a plain lie. When I got the apartment, there was urine on the bathroom walls, grease on the cabinets and a huge dead roach in the cabinets. The unit was in much better shape when I left it than when I moved in. They are trying to charge me extra because I only had a 6 month lease, so they want to make up for money lost in the quick turn over. However, that's not my problem. If you don't want people to take a 6 month lease, then don't offer it.
Stephanie, I am sorry you had a bad experience at Pennytree. We offer free Pest Control Service every Wednesday, thru NaturZone Pest Control Service, to any tenant who has an issue. We usually have several appointments available. We invite anyone to call and check our Police/Crime records as we don't have a history of sexual assault charges filed from our property. We are a Level 3 member of Crime Free and our statistics are public record.
It's cheap. They have a roach problem, it's ghetto, ferel cats everywhere, you have shady people lingering around, cops are there almost every night, and the train goes by and wakes you up every night. I had an incident with a homeless man sexually assaulting me multiple times. The office lady acted so shocked but the police said they have a long history with this man at this property and she's been notified about him multiple times. Police officers said to break the lease and leave. It's a shady place and I wish I never lived there
Maintanice are not too old we ask something they told we can do it are self .
DO NOT MOVE INTO THESE APARTMENTS THEY ARE NOT WORTH THE MONEY THEY DO NOT FIX ANYTHING AND THEY ARE INFESTED WITH ROACHES. I have lived here since May and I have had to deal with roaches the whole time I have been here.
If you have a normal job i.e. 8-5 you will never see the staff. They often close early and do not leave a notice. When we moved in there were several outlets (all but 1) that did not work. When we moved out only 4 worked they never bothered looking at the others. The only appliance that worked when we moved in was the refrigerator. Had to contact the office by phone several times for it to get fixed. Most of the residence are either retired or disabled. Several times there were a group of kids that would sneak in and hang out using the wi-fi in the fitness center. Of the 6 machines only 2 worked during our time here. The basketball court was always filthy. Parking is very tight. There are several door dings from other cars on my car now due to it.