Take a look at the properties they managed and you decide for yourself.As a owner it makes it hard to sell my property.
Wow, professional, helpful, great people who genuinely know that your people! I personal recommend KEN at west side office. Thank you Ken, amazing job and our family is so happy!
They are the worst company to manage your property. Tori, the manager is very un professorial and does not know how to manage a sprinkler system let alone your property.
Not so effective in finding a sublease for me when I tried to sublease the apartment due to my job constraints. One disappointing thing to my surprise is i was charged most of the deposit money against the repairs that were needed to the apartment. We did a decent work to cleanup the apartment when we left but, charging most of the deposit money against the all repairs they had to make is unacceptable. This is all good until to a point where you had to leave. If you are planning on taking a lease, don't expect your deposit back as they will come up with some sort of charges after you leave.
Forward Management is one of the most unprofessional management companies that I have worked with specifically (Tom). Their business practices are inconsistent and they are not consistent with their communication. The property manager we worked with was disrespectful and kept reminding us that they manage over 500 properties. I suppose that was their way of communicating we don't care about your maintenance issues or the errors we make on our end because we are too busy. Swan Creek was moderately maintained however they failed to advertise if you use the garage storage units everything you are storing will be filled with mildew. We had multiple items damaged due to storing our items in the garage. I will never do any type of business with them again and if you can avoid renting from them please do so.
Tom has to be the worst landlord that I have encountered. I live in Highlands Ridge, and there was a situation where another tenant refused to keep her dog on a leash, and the dog would jump on me each time I went outside. I e-mailed Tom several times about it. He was at first very uncooperative, even after I gave details as to which person the dog belonged to. It took many frustrating e-mails for him to do anything about it. This went on over months. I feel that a person's safety should be an immediate concern, but that's just me.I also received another e-mail from Tom a few weeks ago stating that my husband and I had never been charged for having a cat, and we have been living in these apartments for over a year. He e-mailed a copy of our pet clause that clearly showed our signatures and request to be charged since the day that we moved in. He asked for a solution. How about not asking us for a solution (aka our money) and doing your job right? How about that, Tom?
I rented from Forward Management for about 4 years, and I have zero complaints. I most recently spent 2 years at Woodland Fields, which was a great experience. Very responsive management and maintenance, friendly neighbors. Tami is a total rock star - she was super helpful, great to work with, and takes her job seriously. I'm shocked there's any negative reviews of Forward Management - I haven't ever had an issue. Highly recommend them.And despite what other people have stated in some reviews, I got every dollar of my security back. FMI is GREAT.
I live in Woodland Fields on the lower west side of Madison managed by Forward Management and our property manager is Tami Tetzlaff. Woodland Field apartments are so serene. My 3rd floor apartment has vaulted ceilings, fans, recessed molding, in-unit washer and dryer, great appliances, central heating and air, underground parking, and a terrific view. The sound proofing is amazing. The staff keeps the place clean and up to date. If you are looking for a safe, lovely, and great place to live, I would highly recommend Woodland Fields.
Poor experience, the team at Keller Real Estate Group lacks basic customer service and communication skills. Based on my experience as a renter I would contact them through multiple ways, multiple times and would not receive a response, or it would be a very delayed response.
Tom the person responding to these reviews is a very unprofessional businessman. He seems to me to be the kind of guy that will say what it takes and has zero respect for people. I will also add that with this many bad reviews on the comapny there must be some truth to them.