What to Know About: Auto Damage »
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
27100 John R RdMadison Heights, MI 48071
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No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
All it takes is a little preparation to get your car winter-ready and to keep from getting into an icy situation.
DO NOT GO TO QUICK N EASY!!!!On August 21st I went to uncle eds and got an oil change. They told me they couldn't change my oil filter because they couldn't get the cap of the filter housing. They said, whoever changed my oil last must have cranked it on too tight, and that I should go back to them and have them take it off because tbeh didnt want to keep trying and break it. So a month later (September 19), I go to quick n easy (where I had my last oil change before uncle eds), and tell them what's going on and ask if they can change my oil filter. They tried to get it open and said, well uncle eds stripped it trying to open it, so now we can't take the cap off. They told me that I should take it to a dealership. FOUR DAYS LATER..I notice my car won't accelerate/change gears right, and that there is oil sprayed all underneath my hood, none on the dipstick, and it had leaked in my driveway. Worried about how this could have affected my engine, I had it towed to the dealership. At the dealership I was told that the oil filter housing is cracked, which caused a massive oil leak, which cost me $630 to repair. Not to mention $50 for a rental car for a day so I could get to work, and the huge inconvenience.Naturally I called both Uncle Eds and Easy n Easy. Uncle eds was super professional and got me in touch with corporate, who asked for quick n easy' phone number and the dealerships phone number to do a little investigation. They came to the conclusion that there's no way my vehicle would have been fine for almost 30 days, if the crack had occurred at their shop. Quick n Easy immediately denied any responsibility. They told me that since my vehicle was okay when I drove out of there, it couldn't have been their fault. Sean, The manager kept saying "well I trust my mechanics." When I asked for the name of his boss he told me that he can't give me that information. How frustrating that here I am stuck with a $630+ bill, after going in for a simple oil change.
Very fast friendly and professional. Except one of the technicians told me I need brakes when I did not. Otherwise overall great prices and people!
Lost my oil fill cap...called to see if they had it and they acted like they didn't give a crap. Not using them again.
This place is great!! I would be hard pressed to go anywhere else for auto maintenance!! The staff is knowledgeable, very friendly and go out of their way to help you out. Love how they're open til 6 on Sundays!! I am a regular and they remember me when I come in. It's a really great place!!
I ended up taking my Durango to this guy, had him install a used transmission and doing a brake line for me, and a few other msc items such as I wanted the exhaust put back on (it was sitting in the trunk, along with the inner front fenders (plastic inside fenders) put back on. I showed him the vehicle while it was still on the trailer before I even unloaded it -- I wanted to agree on a price and personally show him each thing first. He sped through the entire process and kept telling me to just unload it. We ended up agreeing on an "out the door" price so we unloaded it and thought we where all set. He ended up telling me it will be all set on Monday (come get it then), so I planned around coming to get it Monday, and no call. I waited until Wenesday before I finally called them and asked how it was going. He told me it was going to be done tomorrow and he would give me a call. I waited all the day the next day and finally got a call saying that I would need to pay an extra $100 for parts that he already bought for me and it would be done the next day. I asked him to look at my window please because it only worked when I hit the panel (maybe the wiring is loose or something) he said he would look at it. I was kind of iffey about the extra money but "hes the expert" so I said OK fine. I got a call the following day telling me to come pick it up and when I showed up I saw that the inner fenders where still sitting in the back and not on the vehicle and the window he just decided to prop it up with cardboard that now makes the window fall when you bump it. I walked inside and asked him if he could please put the inner fenders back on like agreed about and he told me he was TOO BUSY and I should just leave them off because my vehicle is going to need more work. WHAT??! He tried to charge me a 4% fee for using a credit card (no mention of this before hand or anywhere noted inside that I could see). I told him no way, i'm already paying an extra $100 and you didn't do everything you said you would. He just said OK that's fine and charged me as normal. I got back into the Durango and drove it away, noticed that the 4x4 shiftier wasn't even put back in properly and missing the trim piece. When I finally got it home (45 minutes away) I heard a snapping sound and the gears wouldn't grab but it would still reverse (what I was doing when I heard it) I shut it off and now the vehicle won't start up again. Just wasted a crap load of money to be back where I started and now I have to take it to yet another shop because there is no warranty and no way of getting it 40 miles there again without a huge tow bill VERY DISAPPOINTED!!!! :(
Auto-Lab - Madison Heights, MIOver the years I've taken my car to a number of different places, large chain stores like Firestone and Midas to the dealership where I purchased my car from and nobody comes close to the service I get from Marc at Auto-Lab.Marc Williams who is the owner of the Madison Heights Auto-Lab does an excellent job at answering my questions. I highly recommend Marc for a number of reasons:1. He does what needs to be done and doesn't try to take advantage of you. (It's very important to have a mechanic you can trust).2. He won't try to replace something that doesn't need to be replaced. (I came in thinking my alternator was bad and he conducted his tests and only had to replace the battery and my car works perfect again.)3. He is friendly and reliable and will call you back when he says that he will. (Each time he said he would call back he did.)4. He has the best prices in town and stands behind his work. (I was quoted for work at the dealership and Marc's quote was so much better even with the cost to move my vehicle (because it needed to be towed) was a few hundred dollars less than the dealerships quote and I received factory parts too. He also replaced my rear rotors and pads which were under the great warranty from Auto-Lab) Marc really is a mechanic you can trust!You have a customer for life.Thank you,Justin
A few weeks ago I took my car in for a standard car wash. I have been a customer here for a number of years and have never had a problem. This time, however, the drying mechanism scratched the hood and front bumper of my car causing between $250-500 worth of damage. As soon as I noticed it (the next day), I brought it to the attention of their manager, Sean. He assured me that 'his machines could not do this damage.' I explained that it absolutely had to be 'his' machines, as nothing else had been on the hood of my vehicle since getting the car wash. Regardless, I filled out a claim and both Sean and I took photos of the damage in question. He assured me that I could speak with the owner when she returned from GA. I called and tried to reach her (or anyone else who could assist me) repeatedly and eventually they began screening my calls. When I finally reached Sean from an outside line, he told me that I should hear from their insurance agency in a matter of about a week. It's been almost 3 weeks and I have yet to receive a letter or even acknowledgement of any wrongdoing on their part. I received two different price quotes from reputable collision company's both telling me that from their experience, they have no doubt that the damage on my car is from a car wash mechanism. They also said that in their experience, most 'reputable' company's would want to cover the cost of repairs, so as to keep their loyal customers. I hardly think that ignoring/screening my calls and essentially calling me a liar, is treating their customers with any degree of loyalty. I will NOT be recommending this car wash to anyone and will certainly be spreading the word of their unprofessionalism and less than poor customer service.
Had an oil leak on my 2012 car, which I thought was warranty related, so I took it to the deal to have them check it out. To my surpise they told me the oil filer was leaking.They charged me $76.00 dollars to change the filter and top the engine with oil. I spoke to James at Quick & Easy who took my information, contacted the owner and I have yet to hear from them. Update: They no longer give out free a free car wash.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.