I was first discourage with the service I thought I was experiencing with Galls located on Arizona Cir because I had not received my order in a timely manner (like within 5 days). I had placed my order over the phone. However, after talking with the store manager Jeff, he reassured me that my order was sent out through UPS with a tracking number. UPS failed to leave me a notice on my door. I did go to UPS and picked up my package. Two thumbs up for Jeff.