If you are thinking of coming to this place and are looking for professional treatment and an owner that follows the federal trade commison law. This is not the place, after contacting them the owner, Enrique, told me of the prices for eye exams on their own which was a rate of $35 and after going through the eye exam process he refused to give me my new prescription. As he forcely wanted me to buy my contacts with them. When he clearly has a rate for the eye exam itself and no customer should be forced to buy supplies to be able to get an eye exam on its own. The federal law states that no eyeglass shop can force you to buy glasses or contacts from the place where you get an eye exam from. The owner has no work ethic and was extremely rude and twisted his words. I clearly told him that I buy my contact lenses from another place. He then started making me feel like i was entitled to pay for an exam and contact bundle. By asking me if it was fair for his optometrist to waste her time on an eye exam which would not even pay for her $50/ hr wage. He refused to let me pay for the eye exam I came to get and kept my newly written prescription. He wasted my time and acted beyond the word unprofessional. This man was out of line, how dare he place this problem on me. If he is not making enough profit to pay his employees that is not the customer's issue. This has been the worst customer service experience I have had. This place has no business and due to that he tries to force people to buy his bundle deals. Unbelievable, I am sorry but if you do not want to go through an experience as bad as mine I suggest that you go to another place. In which the owner holds with his services, righteous laws. Surprised no one has complained yet, I Will definitely not be coming back again!
805 Walker StHouston, TX 77002
From Business: Our optometric clinic in Downtown Houston provides comprehensive eye care for the entire family. From pediatric eye exams, contact lens fittings and eye disease treatment, we are your one stop shop for eye care. Call our office to schedule you and your family's appointment.
15. Eye Elegance
This was hands down the most satisfying experience I've ever had buying glasses which is saying something since I've worn glasses from age nine. The staff made the entire process of picking out and picking up my last pair of glasses completely painless. They spent over two hours showing me at …
Eyewear is one of my vices. I lost my favorite pair of Anne et Valentins in a cab in New York, After a frustrating and fruitless search, I started my quest to find a replacement pair. I started my search at Spectacles, since Evan Mapes and his crew started me down the dark path of eyewear dep…
20. Unique Optical
My neighbor told me about this optical shop. They helped me select a frame that was ideal for my face, yet very stylish, which I would never picked for my self. I had so many compliments, I returned for another color in case lost or broke my glasses as they are prescription, and I need them for…
21. Insight Optical
What a great place. Insight came recommended and we were not disappointed. Designer product & great selection combined with service level I never expected. Children's selection is every bit as good as that for adults. Frame prices are also not excessive as designer frames go - and it is comp…
2019 W Gray St Spc M05Houston, TX 77019
From Business: At LensCrafters located at 2019 West Gray Street, we believe vision care is about far more than a pair of glasses or a prescription. Eyes are windows to the world, capturing memories and immersing us in moments. Vision is a precious gift that we are passionate about improving in every way. Your Houston LensCrafters continu…
I had a very bad experience at this location. They changed the manager and the quality of the services is now very low. The new manager is rude and clearly she is not paying attention to her employees who do a poor job. When I told her my glasses were very bent when returned to me, she accused me of bending them. I should have asked for a refund!!! I loved the previous manager and the people I worked with before at this location. But now new manager, new people, and a totally different experience with them. Never going back.
If you want a personalized vision specialist, this is the place to go. Dr. Choy and Whitney are fantastic. Their office redefines what it means to go to the eye doctor. If I ever have any questions, I just call the office and they are there to answer me. No annoying computers to listen to or voicemails to leave endless messages with. Along with the personalized service, their flexible scheduling makes it easy to fit a fantastic appointment into my busy schedule. Thanks New View Optical!! I suggest you give them a visit today!
STORE CLEAN AND ORGANIZED , EXCELLENT CUSTOMER SERVICE . ALWAYS THEY GREED YOU WITH SMILE .GREAT PRICES
Loved this place. I really enjoyed their service and their prices are much lower than all the other optical stores I've visited. Fara, the optician there, really took the time to get to know me and my eye care history. She also took the time to help select the glasses that would suit me. I would definitely recommend this place to anyone.
Horrible service. The lady looked at my glasses that they were expensive and she gave me a bad feeling. I was correct. She took a while to tighten my glasses & told the other lady to bring them to me BROKEN! Never again going there. Be careful with your expensive glasses they love breaking them there!
I came here a few months ago to get my eye exam and ended up needing a pair of prescription glasses. The Dr was very informational about why I need the prescription she prescribed. Also the young lady amber was a great help too she helped me pick out a stylish pair of gucci frames that everyone seems to like. I truly recommend this place to anyone wanting great service!
I never getting my glasses here again. I was told they would be ready Friday. I called Friday then they said Saturday or Sunday. Called today and now they won't be ready till Tuesday or Wednesday! I should have known better when it was going to take a week for them to come in. I normally go to eye masters or pearl vision and they are ready in 3 days. Well lets see if they are ready Tuesday or Wednesday.
WORST SERVICE AND EXPERIENCE EVER!!!I've been to many many eye doctors for contacts, but this one was the worst one yet.NEVER GET CONTACTS HERE, EVER...I paid 1000 dollars to get my contacts, but everyday, my eyes were still blurry...they won't refund any of your money..they yell at you..... bad place!!!!!!!!!!
The Eye Doctors here are fantastic and they listen to all of your concerns without you feeling rushed out of the building!!