What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
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Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
Since I have a vintage Volvo, I called three different Volvo dealers around the triangle----each gave me an estimate btw $50.-$150. The only one that did not give me an estimate was Swedish Imports because he needed to actually 'see' the car & with some of my problems, Volvo just doesn't make some parts anymore. Sounded reasonable & they were only 2 miles away, so I went there. Glad I did! Fixed what he could & only charged me for the headlight--$20.! All the 'others' had maintenance fees etc . just to 'look' at the car. Thank you J.J.!!
i had repairs made to my vehicles three times and each time they were very efficient, professional and very reasonable. They took the time to explain everything they were doing and an estimate of cost. This business is a well kept secret in Durham.
I needed auto work done and stopped in for an estimate. I was told it would be between $650 and $850 depending on the exact work needed. So I scheduled time to bring my car back the following week. Called to verify everything and the quote went to $1150. I told him I was in last week and you gave me a quote of $650-$850 for the same work. I am a college student and that is a major difference. I told Sears I had to save up to afford that type of cost and asked how long the quote was good for. Auto center schlep said, "today only" and hung up on me. I found a different garage who did that work and much more for about $400 less. No wonder Sears is going bankrupt – Over priced and rude service! I will never shop at Sears for anything!
I have been taking my cars to Lonnie for over 35 years. He has always done an excellent job and he stands by his work and his prices are always fair. He has moved to several different locations and we have always followed him. I can't think of ever using another mechanic. A nicer guy you will never meet.
The finance team reached out to me personally to rectify some confusion over the terms of a warranty. I'll keep you posted!
I recently went there for an oil change and i decided to refill the transmission fluid after i had suspected it was empty. I was told that they needed to do a diagnostic test on the transmission before they can refill it with the fluid. I asked for the price of the transmission fluid and they said it was sold for $20.00 per quart and that i needed about five quarts all together. When they finished the job i received a bill of $400.00 They billed me 28.78 for one quart and they claimed they had put in seven quarts. I thought the transmission takes only five quarts of fluid .They could only tell that my radiator was leaking and that it was connected to the transmission which made the transmission fluid to leak also. I later called the parts and confirm the price of transmission at $19.99 per quart. They lied to cheat me and reap me off my money. Folks, be careful with these people and look at your bill before you pay them because they may jack-up the price without you knowing.
I have finally scheduled service on 10/30/2015 3 pm to take care recall safety issue per manufacturer notice sent out. Upon reaching the service center the service technician indicated that they do not have part and asked me come later once I receive an updated recall notice from the manufacturer. Before scheduling called every week and requested to reschedule thrice and every time when I called the purpose of the visit is to take care recall safety issue for Mazda 6 2005 and they confirmed that we will take care no problem and no one indicated that the part is not available. Prior to this service I visited in April 2015 for routine maintenance and requested to take care the recall safety issue and the service specialist said as the part was not available and asked me to come later. All the time I am asked to come later as part was not available. I want to let you know all that before scheduling the service, please make sure your request will be taken care when you arrive rather disappointed and wasting your time.
I had two new tires put on my car today and was referred to Riverview Auto for the alignment. After roughly a 20 minute wait, the mechanic came out and told me that I did not need an alignment and that the wear on the tires I'd replaced was due to not rotating them. How refreshing and honest to not be charged for something I didn't need!! Further, I'd had an object fly under my car on the highway last weekend, and there was a panel hanging. The mechanic tacked the panel back in place. There was no charge for that service either! I am so happy to have found an honest and reputable auto shop. I will be back for any of my auto needs in the future, and I highly recommend them!
MY MAGNUM WENT INTO WHAT CHRYSLER CALLS LIMP MODE. IT WOULD NOT GET SPEED BEYOND 20 MPH. I TOOK IT TO SPORT DURST AND THEY HAD IT FOR TWO WEEKS WITHOUT FINDING OUT WHAT THE PROBLEM WAS. FINALLY THEY TOLD ME THEY DIDN'T KNOW WHAT THE PROBLEM WAS. I TOOK THE CAR TO A LOCALLY MECHANIC SHOP AND WITHIN A HALF OF DAY, THEY HAD THE CAR FIX. IT WAS A 30 AMP FUSE. I WOULD NOT RECOMMEND ANYONE TO TAKE THEIR CAR TO SPORT DURST FOR REPAIRS. THEY GAVE CHRYSLER A BAD NAME.
Honda Loyalist DisappointmentMy very first car out of college was a Honda Civic and I loved that car. Honda has had my brand loyalty since then...up until I had the worst every customer service experience in my entire life. And I will never, ever purchase a Honda again as a consequence...We bought our daughter a Honda before moving to North Carolina. Shortly after moving here, she experienced a weird issue with her rear view mirror -- it kept falling off. When we took her car to this dealership, we were told by the service representative that 'they don't deal with that issue.' Huh? Apparently the rear view mirror isn't considered their service responsibility. We walked out that day and sought an auto service company that could reattach the mirror. We have had to reattach that mirror SEVEN times, the last incident took a chunk of the glass off of the windshield. Now you may think that -- well, the heat of this area is cooking the glue and causing the mirror to fall -- sure, that's what we thought initially, but this last incident took place in the dead of winter on a 20 degree day!!I contacted the parts department of the dealership thinking well, maybe the mirror is too heavy, maybe a lighter mirror would solve this never ending issue. I was advised by a most friendly parts department representative that 'sure, we've got several options for you. just come on in and we’ll look through the catalog together to decide what will work best.’ And so I came in the following day, went up to the Parts Department window and explained my reason for being there. In the next five minutes I was told the following:Him: No, there are no other rearview mirror options.Me: Her mirror has dropped off six times, and the seventh time it removed a chunk of the windshield. Him: Maybe it’s what she’s using to reattach the mirror.Me: No, it’s being done by reputable auto service stations because the first time it happened your service department told me that didn’t do that work.Him: Well, you could talk to the Service manager so he can explain why they don’t do that work.Me: I really don’t want an explanation of why Honda doesn’t do the work, I’d like a solution because without the mirror the car becomes unusable.Him: Well I can’t give you a solution. Actually, I’ve worked here over twenty years and I’ve never heard of this issue of the rearview mirror falling off.Me: Google this — HONDA rearview mirror falling off & you’ll see over 75K returns to that inquiry. It is a problem.Him: Not in this region, it must be happening elsewhere.Whatever. Then I left knowing I’d never enter a Honda dealership again.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.