My appointment was at 7:30 a.m. I was early but when it was 7:30 the lady at the front desk called my name and took my information. She was very nice and friendly. Then I went into a room and waited a couple minutes for a technician to come in and take my blood. She was fantastic. She took five viles of blood. She did it owith ease and expertise. She was nice and also friendly. I was very happy with my experience and I will go back there whenever I need lab work done. The office was beautiful and clean.