Bait and switch. I purchased a Groupon for an interior and exterior detail. When I showed up for my appointment, my car was looked for a couple seconds and, without blinking an eye, James (rep) told me there would be an extra charge. The extra charge would raise the price to a normal detail. The owner, Keith Thompson, was defensive and argumentative when I asked him which cars did not qualify for an extra charge. The Groupon states that only oversized vehicles were subject to extra charge. My car is compact and was in relatively clean condition. Very unprofessional. Would not recommend them to anyone based on their business tactics and customer service. Being in business for 25 years doesn't mean anything if you aren't doing business the right way.
I've been going to Downey Hand Car Wash for about 12 years now. The service is good most of the time. However I've noticed that it is excellent when ever Carlos or Enrique help me with my car. Carlos is always friendly and caring and greets me with a smile. He always sees to it that my car is well taken care of. He has a really good attitude that has been consistent throughout the time I've been going to DHCW. It's people like him who make it more worth while to keep entrusting my car to DHCW.
I have been going to Downey Hand Car Wash for over seven years and the reason I am a returning customer is because the employees take care of my truck. There have been rear moments when I have taken my truck in and there was dry mud on the side of the bed. In those rear instances Enrique the supervisor will run my truck through the car wash twice if he is not satisfied the way it came out the first time; therefore, thank you Enrique and your fellow workers for the detail service given to my truck.
was an ok wash not the best not the worst
Everett's Klean Car Detail staff did a great job on my car ,its clean an looks brand new . Thanks Everetts!!!!
Prices are fair. Massage chairs. Well conditioned rest area. I like it!