Very rude! I am stunned on how they treated a paying customer! I was trying to ask a questing on how he stretch the boots and the owner began to yell at me telling me it wasn't his work that his work was good. I did not take in one pair of cowboy boots I took 9! And he charged me for all and would not return me 40 bucks for the 4 pairs he would not stretch. And not only was he so rude he tried to get into a fight with my husband! What kind of a owner is that! And most of the time he is not there to help he has his kids from the age of 13 and younger work for him! I do not recommend at all.