Packey Webb Ford

I went to Packey Webb via Trucar.com AND although the process on truecar.com was AWESOME. .. ONCE I GOT TO THE DEALERSHIP packey webb EVERYTHING WENT DOWNHILL! !I testdrove a focus but didn't like it..MY salesman David Link didn't know much.anyway I testdrove a 2011 200 AND after all that. .the Link said no.SO after getting that bad news I went to Bill Kay NISSAN AND testdrove the same car only a year younger AND now I'm driving with a carnote I can afford.!! THANKS FOR TELLING ME no because I would have been stuck with ur lemon. TELLING all MY friends TOO! ! NISSAN know mu

I would never buy another car from Packey Webb again. I was looking for a small suv for my 17 year old daughter to get to work and college. Decided to look at a dealer and spend a little more money than I wanted so I could get a more dependable car for her. Bought a 2005 Ford Escape on Saturday. My daughter drove it twice and only owned it for 3 days when it decided to break down and leave her stranded. We brought it back to the dealer to have them look at it. They knew we only had it for 3 days and didn't want to cut us a break on the repairs. They ended up only charging us for the part and not the labor. $1300.00 for a part really? Talked to the used car manager and the service department manager and we were told that there was nothing else they could do for us. I feel that they sold us an suv that was ready to break and that they should have fixed it for free. Even if they would have offered to pay for half of the part I would have been satisfied. If you buy an suv from a dealer that they said they checked out and did some repairs on it.......you would think that it would last more than 3 days!

Fantastic experience. Quick service and a very high quality repair. I was a bit surprised to find out they work on makes and models other than Ford as well. Overall a good experience following our collision.