I want to preface by saying Dr. Reich is an incredible surgeon. This review in no way reflects my experience with this care. However, the billing department has some inherently concerning practices. Last may, I spoke with a member of billing regarding paying of the totality of my remaining balance, which I thought was completed. However, I recently received a call from collections letting me know White Birch had sent a bill of $40 to collections even after receiving the bill "return to sender" because I no longer lived at the address I did when my surgery was performed or the address I lived at when I was still paying my bill. Without the courtesy of providing me with a voicemail they sent me to collections. When I called for an explanation they claimed they could not get through to me, which has never been an issue for anyone else or for them in the past, and my phone has never been shut off. My credit was tarnished for a $40 White Birch knew I had the ability to pay and my past payment history showed I would not allow any balance to become negligent. Think twice before trusting the billing department. They may just ruin credit you worked to build, over $40.
I received the best treatment and experience I could have hoped for! The Dr was professional, understanding and took the time to make me feel comfortable about the surgery I needed. I had a previous traumatic experience at another office and didn't want to relive the same pain. On the day of surgery they had me in and out in less than an hour for wisdom teeth removal! I woke up completely coherent and (for what I've been through) feel pretty darned good! This doctor is amazing and so scheduling can be tough, because everyone is going to him. I recommend being real with him about how you feel and what your expectations are. He will respect you and be able to address your concerns.