Had a great experience renting a car in Dover Delaware. I was given a brand new Chevy Impala with 84 miles on it to drive all the way down to Jacksonville Florida where the vehicle was dropped off.
Love renting here, everyone is always friendly and they are very accommodating. Never had an issue im always in and out with a great car to travel with a great price, i'd recommend to anyone!
My wife and I flew to Dover AFB Friday, November 19 and stayed at the Eagle's Nest Housing. I contacted Enterprise the next morning and many of my calls were terminated; i had expected that Enterprise would come pick me up. I had to catch a ride to the office as I kept getting cut off. The line was long and the staffing was inadequate. When I arrived, what I saw was very chaotic and the limited clerical staff would pick up the incoming call and then hang up the phone, explaining the problems that I experienced trying to call the office. I eventually got a rental car and drove to Norfolk.I have rented from Enterprise in the past and i have not had a problem. However, the location in Dover is problematic and the regional manager will not hire additional persons in order to save money. The regional manager will be able to save some money as he will not have to worry about my renting from this location again.Benjamin A. Carey MDCAPT MC USN (retired)
I have never had an issue with Enterprise in general. But this location was outstanding and they had a great service from the time I picked up the vehicle to the time I dropped it off. Every person I spoke to was very welcoming and helpful
Wow.Where do I start..From the first time I walked into this Dover Office,I felt a warm ,friendly as well as Professional welcome. I was suppose by how wonderful the workers was,because I had went to a different company that had the worst customer service.Hertz....lol..Enterprises was a great fresh of air..I am very leased.If I may tell you all who will read this.You may pay a little more with this company.However,it is well worth it.You get great cue service.Workers that look and dress Professional...I had Steven and Adrian..Both of them from the start was Exceptionally...In closing,Loved the car I had.A 200 *.oh man.SMH..I loved that car..LMAO..I watched that car so much,,washed it and treated it like it was my on. Lol.smile..That car ride so smooth...The gentleman that closed my rental out also was Professional,nice.He was kinda cute too.lol...whew..*Make me want to rent again .lol..So...Everyone....Co.e here to rent your car..Take care of the car you get.
I usually rent from this location because of the proximity to Firestone. While I'm familiar with their rules you must call them to make sure you know the financial requirements before renting. There is a $400 hold placed on your card, you may need to show recent utility bills. At least one potential customer is turned away every time I'm there.
Been doing business with this location for 4 years I rent twice a month for my business travels. The staff is very friendly and always goes the extra mile to make your experience a good one.
I have rented from this location several times and it is always great! Very friendly, helpful people and very nice vehicles. Recently, I rented a 2015 Ford Fiesta and drove it around 2k miles and it was a very smooth and comfortable car with great mpg. I will always choose this location to rent from!-Jana
i want to thank u guys for the best service u guys have u guys helped out alot for us we really liked the vehicle u guys chose for us it was the 2015 nissian rogue we really liked it and what not thank u once again