2089 S Dupont Hwy, Dover, DE 19901
Parking: Lot, Free
Wheelchair Accessible: Yes
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11/11/2011Provided by Citysearch -
While Pizzadili may have good food, their lack of customer service and professionalism is appalling.
We hired Pizzadili to do the catering for my parents' 50th wedding anniversary renewal of vows and luncheon. They nearly ruined a once-in-a-lifetime event.
We hired them to set up at noon and break down at 3PM. They showed up nearly an hour late, missing a piece of equipment and without the champagne flutes for the toast at the beginning of the luncheon. They left our guests hanging for 20 minutes after the luncheon was supposed to start, and then forced us to rearrange the order of events to accommodate their mistake.
To add insult to injury, the person they left there began pressuring us at 2:30 to begin clean-up, immediately after we'd FINALLY been able to do the toast. Glasses still half-full of sparkling cider were removed from guests so Pizzadili could clean up and they were gone by 2:50PM, leaving us to return the tablecloths and commercial coffee container.
They never bothered to call us or the church where the luncheon was being held to inform us of any problem with being late. When my wife spoke with Pete Pizzadili (one of the owners) later in the week, he said he was sorry but made the excuse that they'd had another event at the same time. My wife had to pressure him to make some sort of amends for their gross negligence, and at that we only had $80 knocked off a $1,400 bill. The owner's reason for not reducing our bill as apology? He would ""end up taking a loss"" on the job.
We took an unrecoverable loss on this important family event. Anyone who is unable to recognize that they should take a financial loss because of their incompetence (or at least their inability to do the job they promised) should not be a company you do business with.