1390 N Dupont Hwy, Dover, DE 19901
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We bought 2 rats from PetSmart in Dover Delaware. We also bought bedding from this same location to keep them in bedding they were use to. We had the rats for 4 days and realized the little guys had respiratory infections. I called and spoke to a manager. She informed me I had to return them, they would treat them, and I would have to buy them back. I told her absolutely not. Respiratory infections could take 2-3 weeks to get better, I did not know who would be treating them or how they would be handled. I told her I will take them to my vet to get well. 2-3 weeks is a long time in a rattys life. The manager told me I was being rude. I said to her I haven't been rude yet. Your store is selling sick animals. I also told her twice I knew it was personally not her fault or policy. Do not buy any animals from this store! My little guys are very sick and this policy is ridiculous. The manager was very rude and unprofessional. I would have given zero stars if I could.
The grooming department was able to get my dog in on very short notice; I was able to make an appt for the very next day. I dropped my dog off at 8:00am at my appt time but it took 10 minutes before a staff member assisted me and then I had to wait for the groomer to show up. When I picked up my dog his haircut was not what I described to the groomer and she had cut his ear.
Will never use Petsmart again.
Took our Yorkshire Terrier to the Petsmart salon and was LIVID with the shotty job the did! Five hours for them to bathe her, cut hair around her eyes, trim her nails, and give her a bow on her head. They had no knowledge of what to do with her! In the end they fought with me and will never go there again.