The store packs everything in their own boxes. Went there to return 2 EZ pass units and asked for a way to track it. The young lady immediately walked over and put the two units into a box that was 5 times bigger then the units. When I asked why she said I didn't say not to use a box. Then the other lady stated we are responsible for everything they ship. I had this same situation a year ago December, where they repacked a box I packed into one of their's. I thought I would try them again, with this package. This is my last trip to them.