Horrible staff and management. Very unprofessional. They don't even pay their employees fairly. Staff mistreats clients, has no regard for their health or well being. Employers dont pay staff for all hours worked and fire them without warning or fair grounds.
1 N Dearborn StChicago, IL 60602
From Business: Metropolitan Family Services is a human services agency helping families realize their amazing inner strengths. We offer a variety programs, including employee as…
Worse place under staffed and under paid Cna to do RN work Tamica borris Maria Jocelyn and beurtef cnas are theives
I am a relative of a resident My sister is in Colfax Manor . The staff is cooperative and caring, They care about the residents, and the facility is appropriate for patients with memory loss and it meets most of their needs. They have either a one-bedroom for one person or a two-bedroom where two people share a bedroom. They have assisted living, which is what I like. The food is OK, and all the residents eat all of their meals, so I am satisfied. She eats everything too. They have many activities there. They have a full calendar, and they have activities for family members also. They have festivals and they offer sewing classes. We are celebrating my sister's birthday today. So far, I like the facility. They have two sixty year olds and three older seniors. It was difficult to find a place for someone under sixty five with a memory loss. They need to improve their communication with the family.
Colfax Manor was there when I needed them. My journey began in 2013 and through a series of events in 2015 - hospital stay, rehab and then the need for an assisted living facility for my mother the phone rang. I was standing in the kitchen wondering what I was supposed to do next. Ms. Ada was on the other end and she said "I'm calling to see if you have need of our services". We met and I completed the remainder of my paperwork. My mother was accepted as a resident and has been at Colfax Manor for 6 months.
Very Disappointing!!!! Should have gone with my gut instinct. They first person I talked to on the phone was not very friendly. They wanted my son to call so he did and he said the same thing I thought - the person was not very friendly. Went there anyway and the vibe I got during the intake was not much better (I should have left then). He was there a few days and miserable. Management was not friendly or supportive and my son witnessed a manager making fun and mocking another resident. Worst of all when you get discharged they kick you out on to the streets even if it's 1am which could be a HUGE LIABILITY if something were to happen to a resident (and then keep your money). I understand 0 tolerance but they should have some compassion, some human decency and deal with those issues at a reasonable hour. I then find out a resident can be put on a "restriction" instead of being kicked out onto the streets at 1am ......clearly poor management and poor training Not one other person I talked to on the phone after this experience was friendly. Don't waste your money!
Other than the Damen House, which needs to be rehabbed badly, Fresh Start has very nice homes.I do not recommend Fresh Start because the house managers have little sober time, usually less then a year and receive no training. They tend to be under the age of 25 and receive a free room in lieu of salary. Due to the lack of qualifications, they are quite unprofessional and this causes the residents much stress and is not conducive to maintaining sobriety.