My experience was different. The ladies did "keep an eye out" but it felt more like they wanted to be available and helpful. They also helped me find a shoe from the store in Columbus that they didn't have in stock there. I'm sorry you had a bad experience.
Not cheap but good selection. If you are just looking, they seem insulted if you don't buy anything. Also watch you like you're going to put a pair of workboots in your shorts and walk out. I went in the women's side looking for my 80 year old mother and was treated like a pervert. I was in the women's SHOE dept, not the women's BATHROOM. This store has quickly become my last choice for men's shoes.
this is a very good place to get almost anything leather repaired, from shoes to belts to bags. The prices are very resonable, and if you have an issue, he will fix it. My heel fell off after he put it on, so I brought it back and he repaired it again,he just had to use stronger glue. heel is still on after 1 year... I will always go to the Cobbler's bench and will recommend him to all my friends and anybody that needs shoe repair!
I brought in some boots to have them repaired. He was quite rude, but I made the poor decision to leave the boots with him.After wearing the "repaired" boots for the first time, the new soles fell off, which is unsurprising since he glued a rubber sole to the bottom. He refused to give me a refund, as he guarantees his work. So I brought in the boots to be fixed again. When I got them back, the sole was still not completely glued on. When I brought them back a third time, he said I was too picky. He still would not give me a refund, since I didn't have a receipt. He never gave me a receipt.As I was leaving, he told me to never come back to his store, but he doesn't have to worry about that. If you decide to give the Cobbler's Bench a try, make sure you get a receipt.