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Hours
Regular Hours
Mon - Fri:
Sat - SunClosed
Payment method
discover, visa, mastercard, amex, all major credit cards, check, debit, financing available
Categories
Veterinary Specialty Services, Veterinarian Emergency Services, Veterinarians, Veterinary Clinics & Hospitals

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AP
Anastasia P.

09/18/2018

Overall
Expertise
Professionalism

SRVS saved our Great Dane's life and we will forever be grateful!

On a Saturday night, Finnley started to panic and attempt to throw up. After 10-15 minutes, we knew something was terribly wrong. We were referred to SRVS from another emergency vet closer to home at Fort rucker via telephone because he strongly felt she had major surgical problem. He advised us that they were the only ones set up for surgery unless we drove her to Auburn, AL. Regardless of them being the closest, we wouldn't have chosen anyone else knowing the experience we've had.

The staff immediately took an x-ray and Dr. Champion confirmed our worst fear, she had a flipped stomach. Finnley would have been dead in a matter of hours had they not rushed her in for a Gastric Dilation Volvulus (GDV) surgery right then. Yes, it was expensive. However, they are a specialized staff that are available at all hours of the night to care for your animals. We love our Finnley like she is no less important than any other member of our family. No doubt about it, she would have died. No matter the cost, we would have paid it. However, they were extremely fair. We paid the $3k right then but received nearly $800 back as a refund when we picked her up a couple days later. They didn't have to do that! We would have been none the wiser that they didn't need the entire amount and I believe it shows what great and honest people they are. I felt especially compelled to write this review because from what I've read, nearly all of the "negative" reviews are price related.

The staff kept us in the loop every step of the way and even allowed us to come sit with her the following day and walk her around a little bit. We were even able to drop off a couple of our tshirts, treats and a bag of her food to see if that would spur an appetite. I have nothing but gratitude for this staff and facility! Our Finnley is happy, healthy and back to our family all thanks to them.

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