Andrews Bridal Shop
2806 Montgomery Hwy, Dothan, AL 36303
No coupons available
Be the first to add a photo!
I purchased a mother of the bride dress at the location on Montgomery highway. I was unsure about the dress but The sales lady assured me it looked great. My daughter loved it. I felt uneasy about the purchase. The next day or so I called to exchange the dress for something I felt more comfortable in. I was informed THEN that they had a no return policy. The sales lady said there was a sign that stated that. She said it was also on the receipt. The receipt AFTER you purchase the dress. She informed me it was there policy to never exchange a dress. That would be OK if she had informed me of this. I never saw the sign. The only statement she could make was "This is our policy" . A policy is fine if you let your customer know. Now I'm stuck with a dress that I don't like. She did see what we can do, but she never called. I'm disappointed. I know some people buy dresses, wear them to function and then return them. That was not the case. So buyer beware.
Went to the location on Montgomery highway and although I wasn't able to make the purchase of my dream dress, I KNOW with out a doubt that I will go back to get it as soon as I am able!!! They both were the most helpful in assisting me with the search for my dream dress!! So sweet and so easy to work with and the prices were great also!! I recommend this shop to everyone!! If your in need a wedding dress and want wonderful customer service go to the Andrews bridal on Montgomery highway!!! Maria and Lori are wonderful!!!
Went shopping at Andrews Bridal Shop today for a wedding dress today. But I found a great dress Bridesmaid dress for $30 and it was an original $280 dress. Yay me! I will wear it fir dinner the night of my wedding. Still looking for a wedding dress but I may go back there. The customer service was not really that great. It was like a small owned shop and the owner didn't really know how to sell and inspire me to buy more. The phone rang and she had to go do that. I would have been more comfortable if she had just let me go and look alone and help my guy with a tux. Oh well, this is Dothan and not New York. ha-ha! I still may go back and buy my wedding dress. One does stand out in my mind.....
I was extremely disappointed with the so called customer service that was provided. I have previously shopped at the Andrews Bridal Shop in Enterprise and the ladies were always extremely friendly and helpful in providing everything that I needed. I have purchased two prom dresses and rented tuxedos from them. The time has come for my daughter to marry and so naturally I would send her to Andrews to look at dresses. Unfortunately, the Andrews in Enterprise no longer exists and therefore she went to the Dothan shop. The lady that helped my girls seemed some what disinterested.My daughter received more attention from other customers than the sales clerk. This I choked up to having a bad day, However when we called the store and to express some concerns the attitude returned. I have to say that I was very disappointed, Apparently my money is not good enough for this business and therefore I will not bothering them with any future special occasions in my life.