I loved my visit to this store. Sidney was the young lady that helped, she was so nice, kind, sweet and patient with me. I had specific orders from my granddaughter as to what color dress to get.They didn't have any dresses in the store in that particular color, that I liked, so, Sidney brought me the catalog by the designer I was to choose from, and she helped me choose the perfect dress. I recommend Bridal Elegance and especially Sidney for your wedding attire. Thank you Sidney.
I purchased a mother of the bride dress at the location on Montgomery highway. I was unsure about the dress but The sales lady assured me it looked great. My daughter loved it. I felt uneasy about the purchase. The next day or so I called to exchange the dress for something I felt more comfortable in. I was informed THEN that they had a no return policy. The sales lady said there was a sign that stated that. She said it was also on the receipt. The receipt AFTER you purchase the dress. She informed me it was there policy to never exchange a dress. That would be OK if she had informed me of this. I never saw the sign. The only statement she could make was "This is our policy" . A policy is fine if you let your customer know. Now I'm stuck with a dress that I don't like. She did see what we can do, but she never called. I'm disappointed. I know some people buy dresses, wear them to function and then return them. That was not the case. So buyer beware.
they are beyond understanding and polite. they work with u very well!!!! i would refer everyone to them! great selection!
I bought my wedding dress here and it didn't cost a fortune. I love the small shop atmosphere. They didn't have a lot to choose from because of the size of the business but I found a great dress on sale.
Went shopping at Andrews Bridal Shop today for a wedding dress today. But I found a great dress Bridesmaid dress for $30 and it was an original $280 dress. Yay me! I will wear it fir dinner the night of my wedding. Still looking for a wedding dress but I may go back there. The customer service was not really that great. It was like a small owned shop and the owner didn't really know how to sell and inspire me to buy more. The phone rang and she had to go do that. I would have been more comfortable if she had just let me go and look alone and help my guy with a tux. Oh well, this is Dothan and not New York. ha-ha! I still may go back and buy my wedding dress. One does stand out in my mind.....
I was extremely disappointed with the so called customer service that was provided. I have previously shopped at the Andrews Bridal Shop in Enterprise and the ladies were always extremely friendly and helpful in providing everything that I needed. I have purchased two prom dresses and rented tuxedos from them. The time has come for my daughter to marry and so naturally I would send her to Andrews to look at dresses. Unfortunately, the Andrews in Enterprise no longer exists and therefore she went to the Dothan shop. The lady that helped my girls seemed some what disinterested.My daughter received more attention from other customers than the sales clerk. This I choked up to having a bad day, However when we called the store and to express some concerns the attitude returned. I have to say that I was very disappointed, Apparently my money is not good enough for this business and therefore I will not bothering them with any future special occasions in my life.