Great experience great airline best pilots best crew, great destinies great service on board, great costumer service
Mi mamá perdió su vuelo en conexión desde Miami Atlanta, lo que hizo que yo tuviera que ir a buscarla hasta Miami ocasionándome gastos adicionales y quedaron en reembolsarme el dinero del boleto aéreo comprado a Delta para dicha conexión y sigo esperando ya que uno llama y llama y nadie contesta los teléfonos. Me dijeron que enviara un email y sigo esperando.
Esto es una mierda nunca atienden y no se puede hablar con nadie nunca resuelven roban a la gente con un supuesto impuesto de salida que desgracia
I bought a ticket with Santa Barbara for my mother 3 months ago(Caracas-Miami),we confirmed the flight 48 hour prior, my elderly mother was at the airport 5 hours earlier to check in. They told her they didn't have enough seats on her flight...and if she is lucky she can fly two days later...Unbelievable! Why this airline is so irresponsible, and doesn't take care of their passengers?
Amazing service, punctuality, and first class pilots. Departed from Madrid to La Paz and we enjoy the flight
Excellent service traveled from Miami to Santa Cruz and the flight was on time the attention was 5 stars couldn't ask for more. Good job !!
THEY NEVER PICK UP THE FREAKING PHONE.In Venezuela the Customer Service is a mess... But here is almost the same thing....
DO NOT TRUST THIS COMPANY!!!!! I spent 48 minutes on the phone trying to get a fraudulent charge of $2,350 on my debit card rescinded, they had no one in any supervisory position who spoke English and with all the information provided - name, date and time of charge, amount and card number- they could not "find" the charge to stop the pending payment from going through!!!! They suggested I email the company - which would first of all be TOO LATE and second of all, why would it be any different from all the info I gave them over the phone. Buy your ticket from a reputable company, this company is NOT LEGIT!!!!
The Worst customer service/purchase system I ever experienced. Here was my experience... I called them up to purchase two tickets from Miami, they started asking me all of these questions about my passport, ID numbers... they act like if they are doing you a favor... they take your payment, send you an email with a form that you need to fill, sign and return via email with copies of your passport, visas, credit card.. and IF they receive your email, you are approved to purchase the ticket!!.., if NOT they are cancelling your trip and tickets.YES, then you have to call them back and start everything from SCRATCH....including payment again....YES.. I now fly with Delta, or Aruba Airlines..... the experience is extremely different.. the purchase of the tickets, the food during the flight, the "on time departures". In conclusion spend an extra hundred bucks and do not fall into this nightmare of using this low profile airlines like this... I hope this helps with your travel planning...SL
Paul T. The flight from Miami to Santa Cruz was great, then we connected to CBBA and it all went well. Unfortunately on the way back it was not so good. I checked that everything was ok a day before my trip back to the U.S. and on the day I was to flight from Santa Cruz to Miami; at the airport counter they could not find my travel information. Once they did, they said that I only had a reservation but not a ticket to flight back. I had the print out and I told they that I had double checked the day before but that didn't help. finally after an hour of suspense, the rep went to check with someone else and came back saying that I was good to go. No apologies or nothing. Very stressful time.