Horrible customer service!!! Called to ask a question about the pizza and the guy that answered the phone has horrible manners!!!!!
Alright, time for a REAL review of Cypress in D'Iberville.The service here is extremely good. The front desk is very nice and talkative, and quick to call for service if anything goes wrong. Be it pin jam, ball stuck in the back-whatever. I saw someone complaining that they "don't oil the lanes." Typically a house bowling alley will oil the lanes at the start of the day and let it run throughout the day. Only cleaning and re-oiling the lanes for tournaments and League. This means that if you want to bowl on fresh lanes on any other day of the week, you need to go early in the day so that the lanes still have a pattern on them. Be it a lot of people bowling on them or just oil evaporating due to the heat of the lights, etc. The system is very easy to use so just reading the screen up top voids any reason to have to go up and ask the desk how to do something. Be it changing a score, taking off a player, or even putting the bumpers up. My favorite feature is being able to set the lane up for a specific shot to practice it. Bowling rates are good, too. Specially on cosmic nights where you just want to relax and shoot.The Pro Shop runner, Greg is very knowledgeable in the sport with a ton of rings to back him. An Amateur Circuit player, he leagues at the house and holds still a very high 220+ average. He's very nice and always open to answer questions and help your game. I bowl league at this alley and when I'm having some difficulty and cant figure out what to do, he's the guy I go to. He doesn't just run a shop, he knows the game. The food is better than most alleys I've been to and the prices aren't bad either. The only reason I didn't give this 5 stars is because sometimes, whoever oils the lanes, it's not done consistently. It can be just right for a few weeks, and then completely soaked another. They're never dry when they're fresh, but they can damn sure be over oiled. I'm not sure if it's the machine or the person running it, but it needs to be corrected.
Don't even think about going here for open bowling.They don't oil the lanes except for league.Great to bring kids they don't know or care about oil on the lanes.