If I were to rate the workmanship, I would give them Five Stars. However, the customer service is poor, at best. I originally contacted Unique to work on my driveway a few years ago. At that time, the owner came out promptly and gave a clear and concise estimate. It took a while to get work started due to weather, and the owner wasn't always timely in communicating delays. However, I was very pleased when the work was done, and I knew if I ever had any other improvements in mind, I would contact them first. Fast forward to this year. I'd moved to a new house and needed some work done. There was a little back and forth in getting the appointment for the estimate, but the receptionist stayed in constant contact with me. The person that came out to take measurements arrived a couple hours late, but he did communicate the reasons why. He took the measurements and said he would get back to me in a couple of days with the estimate. This was over a month ago. I haven't heard a word from the owner or the receptionist after leaving repeated messaged...for a couple weeks. This is extremely unprofessional and disheartening. I wanted to support this business very, very much and when you can get them to show up, they do great work. But that I basically have to beg for a response is insane. There's so much work I would have given them that I now have to give to other companies.
22815 Macomb Insdustrial DriveClinton Township, MI 48036
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