Wesley Berry Florist
150 W Congress St, Detroit, MI 48226
: (800) 937-5397
It is good to see quality businesses in the Downtown area. This flower shop has been in the Detroit area for over 60 years, I remember going to the one on Schoolcraft with my Grandma. Good to know they are still around and supporting Detroit. The service is very good and I have always been happ with the service.
We are spending the weekend in the MOTOR CITY at the MGM and celebrating our anniversary. I check at the desk on Friday for a florist nearby to get a delivery for Saturday morning. They sent me here and I am happy they did. The flowers were delivered at 9am in the morning and exactly the flowers she carried in our wedding. She loved it.
I called to order something for a friend of mine who just received a promotion at his job, but I really didn't want flowers. They suggested a gourmet basket. Itcontained all his favorite things, including a Tiger coffee mug. Needles to say it was a hit and he loved it.
I called this shop at 8:30 and requested flowers to be delivered as soon as possible. I would really like it there by 3 pm. They said no problem and no extra charge. The order was delivered at 12:15 while my friend was a lunch and were there when she came back. Nice to have a business actually do what they said they could.
I never received the 2 dozen roses ordered for me on Valentines Day. These roses were delivered to me on 2-16-12, 2 days after Valentines Day. By the time they got to me, they were dead and looked awful. I tried to call the company (Wesley Berry Flowers) on many occasions and either got a busy signal or was put on hold and no one ever spoke with me. When I finally did reach someone, I was told that they only took new orders and I would have to leave a message for someone to return my call on existing order issues, which they never did. I tried emailing the customer service dept on several occasions, but was told they would not discuss the order with me, since I did not place the order and it did not matter that I was the recipient. I took a picture of them and wanted to send it to them, but they were not willing to deal with me at all. I asked to speak with a manager, but never heard back. A significant amount of money was spent on roses which were delivered 2 days after they were promised and they arrived dead and not as advertised.
My wife left me a little hint this weekend about what she wants for Valentines Day. An advertisement from this florist that happens to be in the same building as her office! So I called and they said "NO PROBLEM", they promised to get them to her on Valentines Day.