Swanson Funeral Home
806 E Grand Blvd, Detroit, MI 48207
|Mon - Sun:|
Phone: (313) 923-1122
Parking: Lot, Free
Wheelchair Accessible: Yes
RUDE, VERY BAD ATTITUDE, TOTALLY UNPROFESSIONAL.
COMPASSION IS NOT , I REPEAT, THEIR STRONG POINT. Swanson Funeral Home (Northwest) is one of the most unprofessional and rudest funeral homes that we have ever had the displeasure of dealing with.
Over the past few days, We made calls and inquiries concerning the handling of the arrangements of our deceased brother, we had traveled a great distance for the funeral of our family member. Really we simply visited this funeral home to ask a few questions about visitation and burial arrangements and so that we could somehow find peace and closure with what happened.
Initially, I spoke with Beatrice, who has terrible telephone manners!! She is absolutely rude and smart mouthed ...which is so unnecessary for any type of businessperson.
But the manager of the Funeral home is actually even more ruder and disrespectful than she is.
He came in, looked at us with an irritated look on his face and asked "Who Are You?"
We had already identified ourselves to several of his employees upon entering the building.
When we asked him a question, he rudely stated and I quote "that is not how we do things up North". I have dealt with several funeral homes "in the North" and "in the South" and in addition, I have worked in this business for several years and not one Funeral home Staff member or otherwise have ever been as rude, arrogant, totally disrespectful and lacking in understanding as you and Beatrice are. Totally unprofessional manner and you need to really learn how to communicate with greater compassion and common sense.
The Family of Mr. Wardell Standfield
I love the Swanson Funeral home. The service there is second to none. I know that in the future if anyone in my family passes we will always trust Swanson to take care of us. From the moment we walked in there we were greeted pleasantly, I even had a chance to speak to the owner as well, and he had expressed his sympathy for our loss. More importantly we were able to figure out a package that made sense for me and my family, and they were willing to work with you as well. I was very pleased with the Funeral home, and In my opinion you have to take negative opinions with a grain of salt. Even Disney world has bad reviews. yet we can all agree it is arguably the happiest place around. Thank you Swanson Funeral for your service to our community, and to my family.
03/01/2009Provided by Citysearch -
Swanson Has Heart:
Compassion is their strongest point. From your comments,it would seem during this period you and your family missed some very important information while preparing for the service. It was explained to our family that if we desired to go to the grave site for committal or if we wanted to view the lowering of the coffin, there are specific expenses associated with these services both from the mortician and the cemetary. The service itself is as long as your family planned and by the performace of its participants. If all you had was a prayer, a song, a scripture and a eulogy,it really takes very little time. It seems like you and your family just didn't understand the total process etc. Now that I can hold them responsible for. The expression that there is another service planned would be truthful as Swanson, does provide service to the total community, families that have the ability to handle the costs, those who have very limited ability ,as well as those who have no resources. So its not a matter of making money, its a matter of taking care of families. I'm sure if they knew of your feelings they would be distressed as their goal is to service the family during this trying time, Not to upset them even more.
06/23/2008Provided by Citysearch -
My experience was just ok! My father passed away, and we too were rushed through the process. He was being viewed then cremated, however the funeral planner tried selling me a higher casket with a special seal. I asked why would we need that if he were being cremated? I requested a cheaper cremation casket, but was told that I could not get one because that would take me out of their per package prices.
The day of the funeral about 30-minutes into the service someone on staff began flickering the light switch to signal us to wrap up the service, yet we were told we'd have an hour. Weeks after the service I received an additional bill from Swanson for $360 stating that my original invoice was incorrect. My advise is even though you are grieving over your loss, get everything in writing and let them know after you sign the funeral agreement that you will not pay a penny more, and be on your p's and q's because they will take advantage. They did a great job on my father, but need more patience and understanding especially due to the nature of their business and the public they serve.
03/18/2008Provided by Citysearch -
My experience with Swanson Funeral Home on March 15, 2008 was horrible. The staff was not professional or sympathetic to my family in mourning. We were given a 9:30 timeslot. Our service only lasted about 25-30 minutes yet we were rushed and asked to leave quickly because they had another service coming after us. We were rushed and not able to use even an hour worth of time, which was the indicated time slot. After the service we were asked to line up and do the car processional line. Once we got to the cemetery we were not told that we weren't going to be able to see our loved one lowered into her burial plot. We were lead to a room where we were told was her final resting place and that Swanson was taking over. Our family was there all of five minutes fellowshiping with our family and friends when we were told we needed to say our goodbyes and leave the grounds quickly, again because, ""We have another service coming."" There was no compassion or professionalism at all. I would not recommend Swanson Funeral Home to anyone. With all the money a family pays for a funeral you would think that they would be glad to get the business and be a bit more friendlier and understanding.
09/28/2005Provided by Citysearch -
Mr. Swanson recently handled funeral arrangements for my grandmother who passed on September 4, 2005. His caring and dedicated staff were very professional and courteous to my family during this trying time. We have doing business with the Swanson Funeral Homes, Inc. since 1977, and I would reccomend this funeral home to anyone who's lost a loved one and wants the very best in professional and courteous service. Mr. Swanson and his staff make sure that everyting is done in detail according to your wishes and need. They are with you all the way.........from the arranging of the funeral to after the funeral is over.....they will always keep in touch. That's why they are
called ""The House of Personal Service"".....