Safe Key First Locksmith
Detroit, MI 48223
|Mon - Sun:|
The owner of this company is not honest. I hired them to install deadbolt locks on three doors of my house. I had already purchased the locks to make sure they matched the hardware on the doors. The locksmith that showed up, who’s name was Eli said that he could install the locks, and that the labor would be $200 for each door. He also had to get some additional hardware to complete the job. He returned and began work on the first door. He overcut the circle for the top lock and so there are gaps on the sides. He did not cut the mortice properly and so the deadbolt does not extend far enough into the lock socket to secure the door. We told him that we were not satisfied with the job and he said it was the best he could do. We said that we would pay for one door and find someone else to do the other two. He charged us $353 for one door, which included $63 for the additional hardware for three doors. He left the floor full of wood shavings, sharp metal, nails and trash even though I provided a trash bin, spoke condescendingly to me and was rude and argumentative with my father. I called the owner, who at first argued with me, then told me to send pictures of the work. I did, and included a detailed description of what had happened. The owner admitted that it wasn't done correctly. He offered to send out someone else to complete the job, but he couldn't guarantee that they would honor the the price quoted. This company contracts the work out and the people they hire set their own prices, despite the prices listed on the website. Needless to say, I didn't have them back to complete the job. AVOID THIS COMPANY AT ALL COSTS!
I chose this company based on the wonderful reviews online. Sadly, my experience was quite different than that of most other customers. Perhaps they work well for quick jobs like "my car door is locked and I need it opened now". But for jobs that require follow-up communication or more than one interaction, my opinion is that you should look elsewhere. Perhaps they don't like people who live in old houses and require speciality locks. Perhaps they don't like women. Perhaps they don't like people who live in Detroit. Perhaps they don't like people with melanin. The reason why they told us they would do something then didn't, then gave me the run around by either not answering my call, saying they would call back and never did, and one time even hanging up on me is beyond me. I have waited almost 2 weeks to write this review because I wanted to give them a chance to right their wrong. Clearly not going to happen. Horrible customer service experience. Beware.