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Ray Laethem Buick GMC

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(313) 886-1700

17677 Mack AveDetroit, MI 48224

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Automobile Parts & Supplies, Auto Repair & Service, Commercial Auto Body Repair

(6 Reviews)
CLOSED NOW
Today: 9:00 am - 6:00 pm
Tomorrow: 9:00 am - 9:00 pm
General Info

Ray Laethem Buick GMC provides great deals on new, used and certified pre-owned Buick & GMC models.

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon:
Tue - Wed:
Thu:
Fri:
Sat:
SunClosed
Services/Products

Ray Laethem Buick GMC sells new & pre-owned Buick & GMC vehicles, service & parts.

Brands
Buick & GMC
Payment method
master card, discover, visa, all major credit cards, amex, carte blanche, check, company card, debit, diners club, financing available, insurance, jcb, paypal
Location

Ray Laethem Buick GMC provides great deals on new, used and certified pre-owned Buick & GMC models.

Neighborhoods
Far East Detroit, Finney
Other Email

Categories
Automobile Parts & Supplies, Auto Repair & Service, Commercial Auto Body Repair, New Car Dealers, Used Car Dealers
Other Information

Parking: Lot

Reviews

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JM
Jaime M.

04/29/2018

Overall
Expertise
Selection
Service

EJ and Ray Laethem took care of me. EJ had the expertise and knowledge to educate me on the features and options. I am very pleased with the 2018 Terrain. Thanks!

EM
Erik M.

06/13/2016

Overall
Expertise
Selection
Service

I told Rob that I wasn't interested in further repairs and that their technician should have tested the car and known it was not ready, I also requested my money back for the initial repair but was fine with paying for the initial estimate. Had I known the car would John agreed that they should have tested the car more but was not willing to compensate me for their mistake; instead Ray Laethem forces the customer to pay for their mistake. At this point I took my car home and requested a call from John's manager, Jeff Laethem. I appreciate the time Jeff took to listen to me, however, he advised me this practice is common place and they could not compensate me for their mistake. I hope Jeff and John will use this as training opportunity for their Service Advisers and also perhaps an opportunity to improve the processes of their service technicians in regard to communicating with their customers and thoroughly testing vehicles brought into the service center respectively .

MT
Mr. T.

07/07/2015

Overall

I have a big SUV and a Lifetime warranty. Many Problems with service. I get a free loaner with my Warranty. Their rental lady tries to put a disabled American Veteran into a "SUBCompact".

I asked the serviceman to tell her a big SUV before I even went to her. She then immediately turns into a B-----, well let's just say a disgruntled employee who has no idea of what customer service means. I get a mini-SUV. The serviceman says don't worry about the gas because it was not full. I bring it back 3 notches lower than it was. The owner calls up and says he can't make me happy. Hello, no kidding! And says he is dumping me as a customer. Hey Mr. Laetham, that's what caused Lochmor Jeep to have their dealership pulled. I want to know how many of Lochmor's ex-employees you hired because I swear they all waited and or worked on my vehicle. I'll be going to another dealer who is farther away but always fixes my car the first time. You actually are saving me time and mileage. 3 or more trips to you compared to one trip at the other dealer. By the way, everytime I was at your dealership (and it was plenty of times) some other customer was always complaining to me. You should fix that, remember it will take you more than one time!

ang3260

04/07/2006

Provided by Citysearch - 
Overall
Nice People

Bought an Envoy and love it the Dealership was a pleasent low pressure experience. I have only had 2 oil changes do far but that went great.

gpdude

03/02/2006

Provided by Citysearch - 
Overall
Absolutly the best I have dealt with!!!!

Bought my 3rd! yukon from Joe Mirabile and he always treats me very well. I used to buy Yukons and Suburbans from another GMC Dealer but Laethem was closer to home so I gave them a shot. At first They Didn't have the color and options that I wanted they drove one up from Ohio to get exactly what I needed my old dealer told me their was none in the entire country. Service gives me a free loaner and the garage is so clean you could eat off of the floors! A1 operation.

dwsanche

08/12/2004

Provided by Citysearch - 
Overall
Terrible Service

I selected this dealership for its proximity to my home, as I did not purchase my vehicle there. My vehicle was dropped off at 8 AM and they assured me that they could service it that day. By 7 PM they had not even looked at it. I had to call several times, as they did not even give me a call. We are talking about a simple alternator replacment issue here, which takes a max time of about 35 minutes. My car was finally ready at around 3:30 PM the next day, so it took them 18+ hours of open shop time to fix a simple problem. Eve worse, they would not pick me up to get my car because they have a 2 mile radius limit!!!!!

DO NOT GO TO THIS DEALERSHIP!!