Prestige Auto Parts
20500 Mound Rd, Detroit, MI 48234
|Mon - Fri:|
Phone: (313) 366-8858
Fax: (313) 893-1001
I recommend you go to a better dealership find one thats understands how to deliver quality, and how to keep up with customer service.
I purchased a certified pre owned Cadillac with just over 24,000 mile from Prestige. This vehicle was supposed to be a certified pre-owned vehicle, which ment that it is held to a much higher standard then the average used vehicle. But when you buy a vehicle from prestige Cadillac this is not the case. My vehicle do not list any collision damage during the purchase and the CARFAX does not indicate the front end of the vehicle being repainted. As of right now all the paint is chipping away and I have grey and white specks all over the whole front of my vehicle which shows up very clear because it is a black car. I went back to the dealer and had Don in the body shop look at the vehicle and he told me that he could clearly tell that front end work or front end damage had occurred at some time because the body lines did not line up like you would see from the factory, so it was very clear that a keen eye or maybe just an experianced eye would have saw this immediately. Don told me that the prep for the repaint of the vehicle was done very poorly and as a result is why all the paint is chipping away. I had the service manager and the body shop manager look over the vehicle and all of us agreed that front end work had been done to the vehicle. With that being said I understand if the work was done prior to them receiving the vehicle and selling it to me it could be difficult to determine a bad paint job from a good paint job I personally do not know if the work was done by them or by somebody else but either way, I agreed to take on the burden of payment since they told me there's nothing they could do and they would not fix the vehicle. I asked them if they could at least work with me maybe meet me halfway and share some of the financial burden to have the front end repainted. They did agree to give me up to 10% discount on parts and a small discount in labor which truly doesn't mean much because the bill is over $1,300.00 so what this means is you buy your car from a Prestige Cadillac who's supposed to have experience and health good customer service but in reality you get stuck with another $1,300 bill.
Don't expect to get a quality from a place like this and I truly recommend you go to a better dealership I know I will.
the lady at the counter is evil. this auto part system is junk. they tell you that you cant take it back or exchange because they know they sell junk parts the lady at the counter her boss will always be hiding. i will never do business with these people again with this junk.
Great people. This is a hard working group of people, that offer great value for used parts. The gals at the front desk get a lot of phone calls, and a lot of people walking up to the counter asking a million questions on parts and I think they handle it very well. Peggy at the front counter was very helpful and extremely pleasant to work with.
I had a hard to locate part that nobody else in Michigan could find (including the dealer). This place had it sitting on the shelf ready for pick up. The price was very reasonable, and to make things even better the body part color matched the color of my car, so I did not have even have to have a body shop paint it. This place saved me a boat load of money. Love this place, and plan on shopping there in the future for any used parts I might need.
The woman behind the counter's name is Peggy. She IS quite rude and nasty, no matter what day it is. They DO GIVE REFUNDS. I just recently returned 2 speedometers; the first time I was told to call ahead of time to make sure they have money available (a whopping $40). I asked if I needed the original receipt or a copy; the woman said "the original, that's what I ALREADY told you (impossible, since I had just asked the question). The next day, I called to make sure they had the money to refund the parts, and she said "YOU SAID you were coming yesterday and you NEVER SHOWED". To which my reply was "I never said I was coming yesterday, you said I couldn't return the parts without an original receipt." "I never told you that!!!"...geez. My boss always has me returning parts to this place; he says they are his "last resort", and out of two dozen parts I believe we have kept and used about 5. I wouldn't recommend this place to anyone EVER.
I bought from this vendor twice, and twice I was sold bad parts.
the 1st time was a year and half ago I bought an alternator, and it went bad a week later. I thought that was bad luck then.
Last saturday 1/23/10, I bought another part. a radiator overflow. when I got home we took the old hoses off, and lo and behold! cracks they were hiding underneath. and this part was advertised as a "good" part. they were closed by the time we got home so I sent my daughter on monday 1/25 to return it for a refund. She was insulted, and yelled at and they said we destroyed the part! geez, talk about customer service! ya, real nice, blame it on the customer, real smart, and nice way to do business.
I didnt mention the woman behind the counter was rude to my daughter when we picked up the part originally. soory if she had to work on a saturday.
One time is a coincidence, twice is deliberate. I wouldnt send my worst enemy to them!
no refunds, talk about stealing! Nothing was mentioned to us when I bought the part about NO REFUNDS! there was nothing written on the reciept either, all it says is refunds or exchanges require reciept.
oh, they took the part back, its probably back up on their website as another "good" part. but never gave me my money back,
good luck to ya if you decide to use them!
proceed with caution!