10793 E outer dr, Detroit, MI 48224
On September 16 this guy from NGU came to our house to fix a leaking shower faucet. He toke apart the faucet and told us our shower set is an expensive one and charged us $425 for parts and labor. He asked us to pay him in advance so he could go get the parts the same day to fix the faucet. We believed him paid him with a check. Since then, he never showed up and would not answer or return our phone calls. Beware of this scammer, his name is Juvinco Brown and his phone# is 248-697-6079.
I can not believe a rep actually said this. If you messed up, be honest with your client. Don’t go giving them a half-assed excuse and never tell them something like this. How on earth is that providing customer support? Seriously, people call you just so you can tell them to go to your website? There’s really nothing you can do for your client at that moment?
As soon as they left from fixing my pipes in the basement from the water damage, it was leaking again. They wanted to charge me an arm and a leg to come back out. They guy Jay was mean over the phone to me and told me to get some body else and he didn't even want to give me my money back. I'm taking NGU to court. Bad experience!
NGU completed the job in a timely manner and gave me options to choose from (repairing this one or installing a new one in a different material, which they explained the difference in benefits also) instead of fixing the issue their way without talking to me first. Trustworthy, for sure.
This company was fantastic! They were prompt, courteous, always answered my concerns and phone calls and seemed to be fairly priced. My issues included some water in my basement. I will definitely call next time I have a plumbing issue and highly recommend him to you!
Ngu plumbing came out to one of my rental property because we needed a better price on replacing the main drain from the basement to the city tap . But they got the job done in one day and i was very pleased with there work performance, and i would use them again for another plumbing job in the near future, once again thank you We appreciate you