Very unprofessional customer service representatives (more specifically the referral representative). I pay for medical insurance out of pocket. One requirement is to get a referral from your primary care physician to any specialist that you see. Prior to any specialist appointment,you are advised to call Community Care Associates prior, to ensure referral is there, so that you don’t incur a horrendous bill. Each and every time the referral representative goes off on me for doing so. She’s very hostile, rude and apparently mad about doing her job. I bend over backwards to keep her from going off,but it never fails.
1600 W Lafayette Blvd Suite 200Detroit, MI 48216