Best place ever !!! I got 5 of my cars from there 5️⃣ ���� I love them ���� they treat you like family ���������������� they work with your Credit ! When I first got a car there I was 20 with a credit score of 540 !! Because of them I have a score of 690 !! They are awesome!!! I will refer anyone to them . Nancy, Neil, Michael, and Miguel are the best
I was quickly picked up by bus and taken to the Emerald Isle where I found a suitable car on the front line. The checkout was quick and easy, the rental was fine, and the return exceptionally easy and convenient. The bus delivered me back to the airport and I had no problems checking in. Thanks!
I frequently travel on business to Detroit and find the team at National to be professional and always welcoming. The bus drivers always help me with my bag and staff at the Emerald Aisle greets me like a long-lost friend. That means a lot when you are away from home and family.
From A-Z i felt like a valued customer it was very refreshing to be treated so professionally.And the min-van was perfect for my needs thank you
I typically get great service from National and have been an Emerald Club member for years. When I returned my car to this location on Sunday morning January 29, I was extremely disappointed. I pulled up to turn in my car and had to wait 5-10 minutes, along with several other customers for the check in guys to get out of there car to come check us in. It appeared that they were sitting in the van either talking or listening to music while we waited. After check-in, I got on the bus and was astounded to have the bus driver talk on her cell phone, obviously on a personal call, all the way to the terminal. I believe her name plaque said Juanita. Very dissappointing.
Great service, love the Emerald Aisle, you get to pick a car that fits you and not have to worry about "how much more will this cost me".There was only a couple minute wait for a shuttle bus, and they seamed to be running regularly even at 6 in the morning.
The service at the Detroit Metro Airport is fantastic! We arrived in the Emerald Club lot and required two SUVs with heated seats because we were not used to the cold. Two of the attendants worked tirelessly to find us these two cars, running around in very cold temperatures and being extremely courteous in the process. If I could give them 6 stars for service, I would!
Utilized the National "Emerald Aisle" service. GREAT! Very nice, clean car, great rate and checkout process was quick. National is my "go to" when renting...
As always with emerald class, selection was as easy as walking up to a car and getting in. After I drove away I noticed cigarette ashes everywhere and it smelled like an ashtray. Almost crashed on highway when I went to use my windshield washers. They must have watered down the fluid and it was frozen. I checked the level when I stopped and the sprayers were also clear. They worked after it warmed up outside. My worst experience with them so far.
Avoid this place like the plauge. If you see any glowing reviews it's probably them doing it. They lied to me for days about a used car that needed a head gasket and their mechanic did some kind of funky patch to make my fan run all the time to try cover it up.Don't shop for used cars there unless you like being taken advantage of by dishonest sales people.