Detroit, MI Enterprise Rent A Car

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61. Enterprise Rent-A-Car

40475 Ann Arbor Rd EPlymouth, MI 48170

(734) 459-1932
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62. Enterprise Rent-A-Car

(9)

20217 Hall RdMacomb, MI 48044

(586) 783-6220

Very satisfied, Enterprise upgraded my car at no cost to me and was very prompt picking me up from home and taking me back after the rental return. …

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63. Enterprise Rent-A-Car

49491 Hayes RdShelby Township, MI 48315

(586) 566-5189
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Enterprise Rent-A-Car

64. Enterprise Rent-A-Car

(1)

914 S Rochester RdRochester Hills, MI 48307

(248) 608-1552

These people here know what customer service is... I tried hertz and I had to do a credit check , then they couldnt use my credit card . Here at ent…

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65. Enterprise Rent-A-Car

(1)

20967 Hall RdMacomb, MI 48044

(586) 783-6220

Once again Enterprise in Clinton TWP has given the best Customer Service, and I love it when they have to upgrade me for free!!!!

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Enterprise Rent-A-Car

66. Enterprise Rent-A-Car

(1)

20650 Hall RdClinton Township, MI 48038

(586) 783-6220

To be upset about how poor my service was would an understatement! My rental was fine, until I returned the vehicle and checked out. Someone with …

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Enterprise Rent-A-Car

67. Enterprise Rent-A-Car

25100 Novi RdNovi, MI 48375

(248) 449-3227

From Business: Enjoy fast and easy car rental with Enterprise Rent-A-Car at our branch in Novi, MI. Just one of the 7,200 branches in over 30 countries helping with your car ren…

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68. Enterprise Rent-A-Car

200 Ann Arbor Rd WPlymouth, MI 48170

(734) 451-2499
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69. Enterprise Rent-A-Car

4985 Belleville RdCanton, MI 48188

(734) 397-0392
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70. Enterprise Rent-A-Car

(4)

42140 Grand River AveNovi, MI 48375

(248) 449-3227

Great location, great price, great customer service. CSR Maiya Dalton was knowledgeable, friendly and courteous. Offered choice vehicles and best re…

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Enterprise Rent-A-Car

71. Enterprise Rent-A-Car

(2)

510 Ann Arbor Rd WPlymouth, MI 48170

(734) 451-2499

A well organized location, always helpful and courteous to their customers and each other. Hillary was very helpful and made me feel good when she r…

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Enterprise Rent-A-Car

72. Enterprise Rent-A-Car

(1)

32805 Northwestern HwyFarmington Hills, MI 48334

(248) 865-8647

I use Enterprise frequently for business use. I have tried other locations but this one is the best. Friendly staff and incredibly efficient. They g…

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73. Enterprise Rent-A-Car

(1)

74 W Auburn RdRochester Hills, MI 48307

(248) 853-3110

Dropping off my 2014 Ford Escape next door for a recall, Huntington Ford hooked me up for a free rental at this Enterprise.Chris picked me up within…

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74. Enterprise Rent-A-Car

17000 Northville RdNorthville, MI 48168

(248) 449-6205

From Business: Enjoy fast and easy car rental with Enterprise Rent-A-Car at our branch in Northville, MI. Just one of the 7,200 branches in over 30 countries helping with your c…

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75. Enterprise Rent-A-Car

8569 N Lilley RdCanton, MI 48187

(800) 257-1136
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76. Enterprise Rent-A-Car

24295 Haggerty RdNovi, MI 48375

(248) 477-2166
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77. Enterprise Rent-A-Car

2068 E StBelleville, MI 48111

(734) 484-0396
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78. Enterprise Rent-A-Car

(3)

48600 W 12 Mile RdWixom, MI 48393

(248) 374-3410

Amazing!!!! Customer service was excellent, the staff is very understanding and go above and beyond.

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79. Enterprise Rent-A-Car

(1)

362 S Telegraph RoadKeego Harbor, MI 48320

(248) 738-9216

Had to rent a car as driving back from the airport after a 22 hour flight I hit a median and blew 2 tires and rims. Went online to the Enterprise w…

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80. Enterprise Rent-A-Car

(1)

31060 S Wixom RdWixom, MI 48393

(248) 960-7549

I've used their services only once - the Jeep I wanted wasn't in-stock, but they reserved it and gave the pick-up date. The prices are good and they…

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81. Enterprise Rent-A-Car

362 S Telegraph RdKeego Harbor, MI 48320

(248) 738-9216

From Business: Enjoy fast and easy car rental with Enterprise Rent-A-Car at our branch in Sylvan Lake, MI. Just one of the 7,200 branches in over 30 countries helping with your …

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Enterprise Rent-A-Car

82. Enterprise Rent-A-Car

(2)

1080 N Opdyke RdAuburn Hills, MI 48326

(248) 475-9023

Everyone at this office was very helpful in getting me a car on such short notice. They went above and beyond what I expected in customer service

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83. Enterprise Rent-A-Car

955 N Pontiac TrlWalled Lake, MI 48390

(248) 960-3773

From Business: Enjoy fast and easy car rental with Enterprise Rent-A-Car at our branch in Walled Lake, MI. Just one of the 7,200 branches in over 30 countries helping with your …

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84. Enterprise Rent-A-Car

49541 Ecorse RdBelleville, MI 48111

(734) 484-1363
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85. Enterprise Rent-A-Car

1111 S Commerce RdWalled Lake, MI 48390

(248) 960-3773
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86. Enterprise Rent-A-Car

950 E Michigan AveYpsilanti, MI 48198

(734) 544-2212
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Enterprise Rent-A-Car

87. Enterprise Rent-A-Car

(3)

6175 Highland RdWaterford, MI 48327

(248) 666-7653

Very professional crew. Store very clean. Very curtious. They remember my vechile preferences. Impressed with the management abilities of Clint …

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88. Enterprise Rent-A-Car

(3)

4555 Washtenaw AveAnn Arbor, MI 48108

(734) 971-1221

I love this Enterprise! The staff a fabulous, very friendly and helpful! Thanks to enterprise my trip was worry free! I travel past two entreprises …

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89. Enterprise Rent-A-Car

(3)

66152 Van Dyke RdWashington, MI 48095

(586) 336-3770

Southgate Enterprise is the only location I rent from. It's conveniently located & I'm always in & out in minutes. The rental process is quick & eas…

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90. Enterprise Rent-A-Car

(2)

320 E Michigan AveYpsilanti, MI 48198

(734) 480-0813

was satisfied with my service, just wish they had the Willow Run office open as it is closer for me. And usually end up paying for an extra day bec…

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Helpful Reviews 
National Car Rental
Scott G. rated

Again National Rental Car did an outstanding job. The staff was friendly and professional, the car I picked out was clean and ready to go.I do have a complaint- At the time of picking up my car the agent informed me that National Rental Car will be putting a $300 hold on my card. This was in addition to the rental charges. This charge was for all Michigan drivers. When I turned the car in, I asked about this charge and was told this is done to encourage local drives to rent cars from other locations than the airport. NRC wants to maintain their fleet of cars for out of town guests and business travelers.If this is the policy going forward, then the local Enterprise locations, need to do a better job of being open on the weekends, and supplying vehicles. I support the auto industry and when I travel, I need a specific Make of vehicle. I certainly can't drive a Chrysler to a GM plant, or a GM to a Ford plant. Enterprise can't guarantee any make or model when making a reservation. It is best effort only. The make of vehicle may not be available with a local office that has a much smaller inventory of cars. Finally, the airport NCR is the only location in the Detroit Metro area.My rating is for the local staff and service they provide.

National Car Rental
Eseidel E. rated

The National program, Emerald Club, is a very good program as I like to close my car. The Detroit National location at best is mediocre.bCars are always dirty. Windows never clean inside or out. Always some sort of trash still in the car. I use them as I like to pick the type of car I drive. Hertz does a much better job of providing a clean car. Nationals point program is also on the weak side as it takes a full year of renting almost every week to get enough free days for a vacation rental. Also, their promotion 1-2-Free never appears on your statement you have to call to see what you have earned and you can't combine it with other free days earned. I understanding is free however almost better not to offer if it inconveniences the customer. Lastly I am executive elite with National. Doesn't mean much. Everyone who gets off the bus in Detroit gets to pick any car in any aisle, even executive rows, if a member of the Emerald Club. But if you are hung up on picking the type of car you want to drive, like me, you use National n

National Car Rental
Michael W. rated

I use National rental car as part of my company's preferred car rental service and am an emerald club member. All of my rentals thus far have been good, except for the last time out of Detroit (at DTW). I rented a car that was clean but had a very strong and unpleasant odor. It may have been that a customer smoked in the car but I should have noticed that at a late night pickup of a rental, with this car being the only car left out of all mid-size sedans, there was something negative about it and people were staying away for a reason. This was a rental that I had to keep the windows slightly open while highway driving to keep from becoming ill. For vehicles like these, I would prefer for National to take them out of the rotation until the they could be further cleaned. Overall, National has been a good provider of rental cars for me and makes the process near seamless (i.e., straight from the shuttle bus to the car and on return, from the car to the shuttle bus... no office visit required).

National Car Rental
Bill D. rated

I always rent from National and use the Emerald Club. This time in Detroit I had a choice of many Chrysler Town & Country vans-not too exciting! The pick up was uneventful and the car was clean (except the inside of the windows). The turn in was very frustrating as I followed the cones to the National side of the facility and after a few minutes a worker told us that cars were only being accepted on the Alamo side. After moving the car the turn in was uneventful. We had to wait between 5 and 10 minutes for a return bus. Other customers on the bus asked for the driver to depart for the terminal as they were running late. The driver said that she could not leave until a another bus was there to pick up customers - not sure why we had to wait! The driver contacted her supervisor who approved the departure. Most National locations around the country have the driver assist the customers with bags - in Detroit the drivers sit in the drivers seat...maybe a chance to improve?

National Car Rental
Joe T. rated

Pros: -friendly staff-clean transport buses-easy contracts/check out with Emerald Aisle-great selection of vehiclesCons: - A couple vehicles were smoked in, had to check several before finding one that did not smell-the bus driver on my return to the airport was texting and driving, I had to ask him to please put his phone down. -at return the attendant charged me for gas fill option when my reservation did not have the option included and I delivered the car full of gas (which he checked). I had to call customer service and wait 10 minutes on line to have this corrected. My fault in this was not checking my receipt until the bus ride to the terminal.Suggestions:-If you allow smoking in vehicles, then please have designated ones. -use camera's in the buses on the drivers. If violating safety protocols or traffic laws, then discipline appropriately.-Allow customers to see a print out of charges before running charges on the hand held scanner, to confirm accuracy.

National Car Rental
Jim.beckham826@gmail.com B. rated

Very disappointed in my experience at the DTW National Car Rental. My reservation paperwork said to go to the counter. There was only one counter person (at a major rental center, i.e. the DTW airport), resulting in a long wait to speak with someone to pick up my car. The counter person said that since I was an Emerald Member that I should have gone directly to the Emerald Aisle (so why didn't it say that on my reservation?). The counter person also said that I could only choose a certain type of car up to the Mid-size that I had reserved. Yet, when I finally checked out at the gate, I asked the person to confirm that I had chosen a car size consistent with my quoted price, and she said that I could choose any car from the Emerald Aisle. It seems to me that National needs to get back to the basics by defining their standard processes and products and then properly training their people so that the customer can have a consistent and pleasant experience.

National Car Rental
Paul O. rated

Performs as expected, until you report something lost.Pros: Pickup from the Airport, Shuttle back to Airport, Friendly staff, easy to find (via road signs) location, clean & fully-fueled cars. Cons: (Related to lost & found reporting) Customer Service via email and phone a bit off. I left an email reporting a possible lost item and received an immediate 'not found' response. I also left a Voicemail with the local office and was told "sorry, this vehicle was already put back in service. But we'll double-check if it's in the car."A definitive Yes or a definitive No would have been more reassuring. Instead I'm left with waiting until the car is returned (and assuming it was indeed left there) and hasn't been recovered by the driver who asumed the car after me.Overall, still a fan of National, as it relates to performing their primary duties (paperwork, terms of service, etc.) but not impressed by how they triage lost and found.

National Car Rental
Gregg R. rated

I am a Presidents Club level at Hertz and they will never see me again. After weeks of dealing with the worst Hertz location in the world (Detroit Metro airport) i made the jump to National. They gave me Emerald Executive status and I was treated like a king. Got off the bus and was greeted by an attendant (something Hertz never does) and immediately shown to a Jeep Grand Cherokee. YOU really do have your choice of any car in the aisle and there was an assortment to choose from. Minivans, pickups, SUV. You name it and they were there. Getting out of the gate was simple. At Hertz they would have one gate open and cars backed up 10 deep. Here there were three gates open and it only took one minute to get me processed and on my way. Head and shoulders above Hertz. Do yourself a favor and rent from National. I used to dread the rental car experience. Not so any more.

National Car Rental
Jennifer L. rated

I have used National a lot this summer. Most of the experiences have been okay. The selection there is awesome...I've been able to rent my preferential vehicle almost every time, and the one time I wasn't, I got a comparable car.Most of the employees there are good. Very friendly and quick to help.My biggest complaint has to do with the shuttle which connects the rental center to the airport. There have been times that I've had to wait at the curbside of the airport for around 20 minutes waiting for the bus to show up. And there is one shuttle driver who I actually witnessed yelling very rudely at customers to "hurry up and get on the bus or I'll just leave you here for the next driver"...and this was after we'd been waiting for her to show up for 15 minutes.Honestly, if they could get the shuttle issues resolved, I'd probably give them a full five stars on service too.

National Car Rental
Craig K. rated

I have rented several cars from this location. I have never received a vehicle that was clean, exterior or interior. Chicken nuggets under the seat a few weeks ago, a straw on the passenger seat last week. The inside of the windshield was so dirty I had to stop at a gas station and clean it with a wet rag. My gas tank was between 3/4 & full when it was supposed to be full. They did credit my account for the fuel. The car itself was great, 2014 Impala. 10 more minutes in the cleaning & fueling process and I would have been satisfied. They had a manager call me this week when I voiced the fuel issue at the check out. All they could say is "sorry sir". The only reason I keep using National is the rewards program. Maybe time to find a new rewards program.

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