What to Know About: Auto Damage »
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
All it takes is a little preparation to get your car winter-ready and to keep from getting into an icy situation.
Again National Rental Car did an outstanding job. The staff was friendly and professional, the car I picked out was clean and ready to go.I do have a complaint- At the time of picking up my car the agent informed me that National Rental Car will be putting a $300 hold on my card. This was in addition to the rental charges. This charge was for all Michigan drivers. When I turned the car in, I asked about this charge and was told this is done to encourage local drives to rent cars from other locations than the airport. NRC wants to maintain their fleet of cars for out of town guests and business travelers.If this is the policy going forward, then the local Enterprise locations, need to do a better job of being open on the weekends, and supplying vehicles. I support the auto industry and when I travel, I need a specific Make of vehicle. I certainly can't drive a Chrysler to a GM plant, or a GM to a Ford plant. Enterprise can't guarantee any make or model when making a reservation. It is best effort only. The make of vehicle may not be available with a local office that has a much smaller inventory of cars. Finally, the airport NCR is the only location in the Detroit Metro area.My rating is for the local staff and service they provide.
"I own a 2007 Chevy Trail Blazer and in November for no apparent reason the Valve Spring broke on the top of the engine. I took the car to a repair shop and they did not have the ability to repair my car. They totally disassembled my car and then told me it would be too much work, not to mention they did not have the proper tools to do the repair in the first place... I called my sister and she said "" get your car from there now, and tow it to Maurice's shop"". I called Maurice' shop and was amazed that he w as open at 7:30 am. I explained to him what my issue was and he was professional , calm and said "" I can fix it"". I had been praying that I would find the right man to fix my engine and was so happy. Other shops I called earlier would not touch my car saying they had never done a repair like this because it was extensive work requiring removal of the the entire engine...Apparently, they were afraid of the work that would be involved. To make a long story short, Maurice Fixed my Valve Spring in one day, also he did not have to take the entire engine out of the car. I recommend Maurice' s shop to anyone that has a engine problem and want to be treated fair and honestly."
The National program, Emerald Club, is a very good program as I like to close my car. The Detroit National location at best is mediocre.bCars are always dirty. Windows never clean inside or out. Always some sort of trash still in the car. I use them as I like to pick the type of car I drive. Hertz does a much better job of providing a clean car. Nationals point program is also on the weak side as it takes a full year of renting almost every week to get enough free days for a vacation rental. Also, their promotion 1-2-Free never appears on your statement you have to call to see what you have earned and you can't combine it with other free days earned. I understanding is free however almost better not to offer if it inconveniences the customer. Lastly I am executive elite with National. Doesn't mean much. Everyone who gets off the bus in Detroit gets to pick any car in any aisle, even executive rows, if a member of the Emerald Club. But if you are hung up on picking the type of car you want to drive, like me, you use National n
Reply to your scam...you brought your in a 2007 trailblazer for repairs under your warrant...your warranty company wanted to inspect your failures due to the dollar amount involved, your truck was inspected and a report sent to warranty, but someone "drove your truck" from its parked spot...Ther is absolutely no way for a 2007 trailblazer to be stolen without keys unless it is towed off...Detroit required the owner of the vehicle to file report, we sent someone to make a statement on the report you filed...what you were refused were the keys and you were told that you could view the camera...your warranty claim had to be canceled which the shop would have made money from, far more than what a stolen truck could possibly have been sold for. Your financing was through Credit Acceptance and they also use this tactic to repossess cars, I know this because we install the units that track there cars...if the unit was not active the call to the warranty which is owned by them would have told them where the truck was
I use National rental car as part of my company's preferred car rental service and am an emerald club member. All of my rentals thus far have been good, except for the last time out of Detroit (at DTW). I rented a car that was clean but had a very strong and unpleasant odor. It may have been that a customer smoked in the car but I should have noticed that at a late night pickup of a rental, with this car being the only car left out of all mid-size sedans, there was something negative about it and people were staying away for a reason. This was a rental that I had to keep the windows slightly open while highway driving to keep from becoming ill. For vehicles like these, I would prefer for National to take them out of the rotation until the they could be further cleaned. Overall, National has been a good provider of rental cars for me and makes the process near seamless (i.e., straight from the shuttle bus to the car and on return, from the car to the shuttle bus... no office visit required).
I always rent from National and use the Emerald Club. This time in Detroit I had a choice of many Chrysler Town & Country vans-not too exciting! The pick up was uneventful and the car was clean (except the inside of the windows). The turn in was very frustrating as I followed the cones to the National side of the facility and after a few minutes a worker told us that cars were only being accepted on the Alamo side. After moving the car the turn in was uneventful. We had to wait between 5 and 10 minutes for a return bus. Other customers on the bus asked for the driver to depart for the terminal as they were running late. The driver said that she could not leave until a another bus was there to pick up customers - not sure why we had to wait! The driver contacted her supervisor who approved the departure. Most National locations around the country have the driver assist the customers with bags - in Detroit the drivers sit in the drivers seat...maybe a chance to improve?
Disappointed with the manager. I bought an Audi A4 convertible. It is in good shape but they had just replaced the ignition coils. When the car started idling high I took it and had the computer read and it informed me that it could be the coils. Instead of helping me out, they gave me the number of the mechanic who gave me the run around (of course). I ended up spending about $300 before I even made my first car payment. I get things happen BUT when I call you and you KNOW you got something fixed dealing with the same issue then help your customer get it taken care of. Steve the manager acted like he sympathized and offered to talk to the owner to see if he could help with the price of the repair. I have emailed him twice and he has yet to get back with me. Fortunately I found a great mechanic online that specializes in Audis. I liked their cars and their referral program but I will not refer them to anyone due to the lack of them addressing this issue.
Owners Corey Sr. And Son Corey Jr. Welcomed me with Professionalism, Honesty and Integrity. Working with Poor but rebounding credit a bit above 600 they got me approved for purchasing a car in the $10,000. Range. I was impressed and able to finance well within my budget of couple hundred a month on a fixed income! I didn't think it was possible but they made "Magic" happen and I drove off in a Low Mileage, Beautiful Rust Free Mercedes Benz. It gets better...Their Service after the "As is" SaSo. Approximately 3 to 4 days after purchase, I noticed the car possibly needed a brakdaysI called Corey and they told me to take it to their mechanic. The next day I had my brakes fixed and smooth driving since. 5 Stars across the board for Schoolcraft Quality Cars in Detroit off Grand River Blvd. I STRONGLY RECOMMEND SCHOOLCRAFT QUALITY CARS TO ANYONE NEEDING TO FIND AN HONEST, HELPFUL RELIABLE USED CAR BUSINESS... ESPECIALLY WHEN YOU NEED A BIT OF HELP GETTING FINANCED!
Pros: -friendly staff-clean transport buses-easy contracts/check out with Emerald Aisle-great selection of vehiclesCons: - A couple vehicles were smoked in, had to check several before finding one that did not smell-the bus driver on my return to the airport was texting and driving, I had to ask him to please put his phone down. -at return the attendant charged me for gas fill option when my reservation did not have the option included and I delivered the car full of gas (which he checked). I had to call customer service and wait 10 minutes on line to have this corrected. My fault in this was not checking my receipt until the bus ride to the terminal.Suggestions:-If you allow smoking in vehicles, then please have designated ones. -use camera's in the buses on the drivers. If violating safety protocols or traffic laws, then discipline appropriately.-Allow customers to see a print out of charges before running charges on the hand held scanner, to confirm accuracy.
Very disappointed in my experience at the DTW National Car Rental. My reservation paperwork said to go to the counter. There was only one counter person (at a major rental center, i.e. the DTW airport), resulting in a long wait to speak with someone to pick up my car. The counter person said that since I was an Emerald Member that I should have gone directly to the Emerald Aisle (so why didn't it say that on my reservation?). The counter person also said that I could only choose a certain type of car up to the Mid-size that I had reserved. Yet, when I finally checked out at the gate, I asked the person to confirm that I had chosen a car size consistent with my quoted price, and she said that I could choose any car from the Emerald Aisle. It seems to me that National needs to get back to the basics by defining their standard processes and products and then properly training their people so that the customer can have a consistent and pleasant experience.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.