Apollo Casualty Company
1001 E Touhy Ave Ste 200, Des Plaines, IL 60018
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They are the worst insurance company I have ever encountered! I'm going to report them in hopes they get closed down and stop ripping people off. I had full coverage on my auto mobile for 2 years. Unfortunately, my vehicle caught on fire (reason unknown) and caused part of my aunts house to get damaged. During the whole claim process they verbally told me both, my car and aunt's house, would be covered. Eventually, they covered my car but refused to cover the damage to the house. They verbatim stated, "the insured (me) had no prior knowledge her vehicle would start on fire" as the reason of denial to cover damages. My question is, who would drive a car knowing it's going to start on fire? When I called to complain they said they weren't going to cover because I didn't intentionally cause the damage. Again, why would anyone intentionally cause their family's property to set on fire or intentionally cause an accident/damage period? I would not recommend this insurance company to my worst enemy. I literally made an account with YP just to write a review and warn others about this horrible company. And as for Apollo, you have have a severe case of karma coming your way.
This is not a place you'd want to do business. If you're involved in an accident with someone insured through them go through your insurance agent. It's not worth the aggravation. Expect to be on hold for at least an hour if you're lucky and if you get disconnected during a call don't expect them to call you back.
Delphi is currently trying not to pay out a claim in which their insured driver hit my car - with an eyewitness who gave his testimony onsite to the police officer who wrote up the report. Delphi's response? They need his direct testimony. They say they keep calling him, and he doesn't respond. That is a lie, as I have spoken with him myself and he assured me that wasn't the case. DO NOT use this company. If you have to file a claim with them, be prepared for a long, uphill battle full of lies and excuses. And get the IL State DOI involved. The more they hear about unscrupulous business practices like the ones these guys use, maybe they will finally do something about them. Have to give at least one star rating or the review won't post. Otherwise - they would be getting negative stars from me.
PLEASE don't ever use this insurance company if you have a choice. They don't even deserve a '1 start rating'. File a claim through your own insurance company if you have that choice. By far the worst customer service, rude people ( especially Tanya), I will not go as far as mentioning her full name, but she is a terrible person and I can tell why she works for a bad insurance company. The guy hit my parked car, yet they had to investigate if it really was his fault! They stall forever and once they make any progress, they continue to make up other excuses. I finally got to a stage where they estimated my damages and they found a way to "...." me some more. the estimates I got on my own far exceeded the estimate they performed. The lowest estimate I got was 400% more than what they offered to give me, but they continue to argue and yell that they would not do anything more. Story to be continued....
11/07/2011Provided by Citysearch -
If you want to get screwed by the auto policy with Apollo. My car was flooded and in result towed away by Apollo in order to estimate the damage. At first they said it will cost about $950 to fix it though the car had a water level up to the top of the steering wheel. Of course I din't agree with their estimate as the body shop where vehicle was kept told me that they can't touch it for this money. After a month they came up with a conclusion that the vehicle is classified as ""total loss"" and they estimated the value of it for $3950 (less $500 deductible) though real market value was $6000. They wanted to deduct the damage caused by their towing truck plus another $500 deductible for second accident as it was not caused by flood. Finally after 3 months of stressful negotiations we settled for $4750 plus the cost of car replacement ( new car tax, license plates, city sticker). After 15 weeks still didn't get refund for car replacement. The company never, even once contacted me, I had to call, ask and visit them to get anything. Safe yourself a troubles and stay away from them.
04/23/2009Provided by Citysearch -
If you are in a claim situation with, Apollo, Delphi, American Access, American Freedom and countless other nonstandart companies that sell insurance in IL know that your claim will not get handled fairly and quickly. Contact an personal injury attorney ASAP. Even with the attorney the claim can take up to 2 years to settel and unfortynately there is not much you can do. Make sure your own insurance is with one of the standart carriers with good limits. Carriers I recomend for fair claim handling are: Progressive, Travelers, Statefarm, American Family, Geico, Pekin, EMC, Metlife. There are other carriers that are as good. Make sure you carry at least 50000 medical limit to cover yourself specially if you don't have health insurance. Good luck.
01/20/2009Provided by Citysearch -
BY FAR THE WORST INSURANCE COMPANY. THEY ARE SO RUDE AND THEY ARE LIARS.
I READ SO MANY REVIEWS AND I DID NOT SEE 1 NICE COMMENT ABOUT THEM. THEY ARE LUCKY TO STILL BE OPEN. ITS BEEN OVER 2 MONTHS AND I DIDN'T GET ANY SETTLEMENT YET. THERE INSURER WAS AT FAULT, ALSO THEY WERE CHARGED WITH A DUI AT THE TIME OF THE ACCIDENT. AND STILL THEY ARE DOING INVESTIGATING. FOR WHAT? THEY ARE 100% AT FAULT.
MY BOYFRIEND WAS DRIVING GOING NORTHBOUND ON THE EXPRESS WAY, A DRUNKEN DRIVER WAS HEADING SOUTHBOUND IN THE NORTHBOUND LANES. DROVE RIGHT INTO MY BOYFRIEND AND ANOTHER CAR. MY VEHICLE WAS A TOTAL LOSS. THEY HAD TO SAW MY BOYFRIEND OUT THE CAR AND HE WAS RUSHED IN THE HOSPITAL. I NEVER SEEN A CAR ACCIDENT LIKE THIS EVER. IT WAS SCARY! MY BOYFRIEND IS LUCKY TO BE ALIVE, AND THEY HAVE THE NERVE TO BE RUDE TO US?????????? WE SENT THEM OVER 100 FAXES, (BILLS, DOCTOR NOTES, ETC.) AND THEY STILL WANT MORE...THEY COULD KISS MY A** !loLOLOLOLO
03/28/2008Provided by Citysearch -
BIG 0 RATING: MYCAR WAS VANDILIZED ON NFEBRUARY 25, 2008 . i IMMEDIATELY REPRTED THE INCIDENT TO THE CHICAGO POLICE DEPARTMENT AND TO APOLLO CASUALTY COMPANY.. EVERYTHING WENT WELL FILING THE CLAIM THAN THE TROUBLE STARTED: EVERYTIME I CALLED TO F/U ON MY CLAIM I WOULD GET A DIFRENT PERSON EVERYTIME, I SENT EVERY DOCUMENT THEY REQUESTED TO THEM TWICE BECAUSE THEY ALWAYS KEPT CLAIMING THEY NEVER RECEIVED IT. I SPOKE TO A ROSA BRAVO THERE AND THE EMPLOYEE SHOULD NOT EVEN WORK THERE, SHE IS THE RUDEST AND A LIAR, I HAVE EVER HAD TO DEAL WITH.... SHE EVEN CALLED MY AUTO SHO AND SAID TO GO AHED AND FIX IT, JUST TO KNOW IT WAS ALL A LIE.. THE REASON I KNOW IS BECAUSE I CALLED BACK BECAUSE I WAS WAITING FOR THE CHECK SHE SUPPOSLY SENT IN THE MAIL AND NEVER RECEIVED, AND SHE SAID NO ONE EVER APPROVED IT AND I CONFRONTED HER...
nOW IT HAS BEEN A MONTH AND A COUPLE OF DAY AND THEY ARE STILL INVESTIGATING, HOW STUPID CAN 20 PEOPLE BE OR MORE TO UNDERSTAND IT WAS NOT MY FAULT. THEY SHOULD GET PROFESSIONAL PEOPLE WHO KNOW WHAT THERE DOING AND NOT $5.00 AND HOUR PEOPLE OF THE STREET.... iM SORRY BUT MY ADVICE TO EVERYONE: DO NOT GET THIS INSURANCE, THEY ARE THIEFS AND RIP OFF'S PLUS LIARS... PLEASE DO NOT FALL FOR THERE KINDNESS... BECAUSE THEY ONLY TAKE YOUR MONEY BUT GIVE NOTHING BACK