My car was towed due to parking in a wrong lot. The driver took me to the lot and I talked to the gal at the counter. I do not know her name but she was very kind and listened to my story of how the car was my house. It was a late Friday night. A little over a week later car is impounded by sherrif. I walk in and the damn blond at the desk who is an "owner" had the worst attitude and snottier than a pigs nose. I do not recommend the state or anyone use these guys. I see more complaints then good jobs. A little compassion would be acceptable even.
Serving the Des Moines Area.
From Business: National Truck & Trailer Repair, Truck Breakdown Roadside Assistance, Heavy Duty Towing, Commercial Truck Tires Nationwide U.S. and Canada 24 Hour Any Where Any T…
2531 Dean AveDes Moines, IA 50317
Wow. My daughter was stranded and they got to her right away. The driver was helpful and took care of her car so fast. Thanks for all they do!
Great company. They got me out of a real jam when a deer plowed into my car. I recommend him highly.
My car was towed from a lot I pay to park in. Yes, that is correct- I PAY TO PARK IN A LOT THAT I WAS TOWED FROM! The parking pass had slid to the center of my dashboard- and the property manager says that Crow Tow should be looking over the entire dashboard in case it moves around from the drivers side. My car was towed- I called to complain after getting my car back. The manager (Randy) told me that I was lucky they didn't make me pay to get my car back. And mentioned it was towed on Saturday and I hadn't noticed until Tuesday (Maybe implying that I did not appreciate my car enough to get it back??) But, I was out of town- which shouldn't matter if I am paying to park in a lot. Awful customer service. What a way to ruin my day (and make me late for class). I would give negative stars if possible
Thank You to G & S Towing! We had a blowout on I-35 last Sunday (football Sunday) on our way to Minn. The driver was very courteous and calming after sitting on the shoulder for almost an hour. Thank you again!!
Very professional service and equipment! My car is my "baby" and couldn't have been in more professional hands and a very new, state-of- the-art, shiny red tow truck. Exiting a city park late at night (I had been volunteering at a Parks and Recreation event), with no street lights on its only exit, my car's right front wheel barely went off the road next to a culvert. My wait time ended up taking an hour, but it was well worth it. I'm only calling Hooks Chains and Towing the next time I need assistance. The bill was very reasonable. I was advised to contact my insurance agent for its reimbursement in the morning, and that bill was on a form (that explained the details) I could directly hand to my insurance agent. Thank you!
This guy is great. He believes in customer service. Very timely picking up my car and transporting to shop for work.
I broke down south of Des Moines. I googled for a tow truck. Hooks and Chains popped up. They got there sooner than they said they would. Thanks guys! I was able to meet the rest my deadlines for the day!
Call at your own risk! Randy, the owner quoted me $150 over the phone and after the driver had problems with his equipment and finally got my truck on the road told me it would be $225. He told me that asking for him to honor the price he quoted me over the phone was "the stupidest thing" I could have done and then hung up on me. Cooler heads prevailed when talking to the service manager and I paid $150. I will never take the risk of calling them again.
This is one of the worst company out there. I had my vehicle tow and yes I was parked illegally. I am not disputing that. There was a charged of an extra $31 and I asked what that was. This uneducated moron name Chris came back and said you shouldn’t park in an illegal effing spot if you didn’t want to get tow…so don’t worry about the charges. This is how you treat a customer? Now looking at this uneducated fool, and his inability to put together a sentence correctly, I can see why he’s so angry. I guess I would be angry too if this was the only job I could get. But learn to treat people with respect and you will get the same thing back. Would I recommend this company? NO….Especially if he is the manager.