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DO NOT BANK here!!! Had an almost $700 fraudulent charge on our bank account and they have offered no help what so ever. They acted like it was such an inconvenience for them to open a fraud report and told me it would be weeks to get our money back if they had to go that route and. Also ally told me to do it myself. I had to do the foot work and contact the vender the charge was made through, luckily they were nice enough to refund it immediately 3 business days ago and have since faxed over a hold release form showing proof it has been returned to the branch and this worthless bank still will not release our funds. Instead they are telling us it could be another 5+ "business days" for them to release our money even when they are given proof a return has been sent. No apologies, no help and no consideration when our account gets drained and we are left with nothing. We will be closing all of our accounts with this garbage company and going where our business is appreciated and help is offered in a time of emergency. This is not the first issue we have had with them but it will be the last!
I'm putting one star because zero is not an option. I called them for help and they did nothing but talk down to me condescendingly and treat me like an idiot. They were not helpful in any way and only helped to make the situation even worse for me. I will never be visiting this location again and am now considering closing all of my accounts after being a loyal customer for more than 5 years. I was actually considering applying for my car loan through BOTW but now that I've seen how terrible there phone reps are and just nasty mean they can be I will be looking for a credit union.
Mistakes, mistakes and more mistakes. In person they are very nice and helpful but after hours issues, fraud issues and technical issues don't look for great service. They try really hard but never quite fix the problem at hand and financial service and fraud department reps are hit or miss on rudeness. No atm's and only two branches that don't have any early or late hours. Too many issues for me to waste my time or money fixing they're issues.
Everyone at Cornerstone Community Credit Union is friendly, helpful, and personable to all customer.
I am always recommending Cornerstone Community Credit Union to everyone I know in my local community.
I am very satisfied with this credit union. They offer great rates and products. I would highly recommend them to anyone I know.
The staff provides amazing service. They always follow up and follow through with everything. I would highly recommend them to anyone I know.
Best credit union in Des Moines! I enjoy the staff. I have 2 accounts and they are both easy to manage online
The staff at Cornerstone Community Credit Union are all very helpful, friendly, and welcoming. Even if you have poor credit they will find a way to work with you.